Team Leader - Call Centre - Hatton National Bank Colombo

Posted August 5, 2024 by Hatton National Bank

Closing Date : September 4, 2024

About the job


Your job will be to make sure that our customers receive the highest level of service and quality by assisting and supporting the center staff to provide the best customer service. Call center Team Leaders need to have a good understanding of call center technology to be able to identify and fix technical issues to keep your team up and running. Coaching and mentoring skills are a must along with excellent communication skills with the ability to convey complex information in a clear and concise manner since you will be supervising call center employees. You will also look at data to find trends such as the reasons why people are calling or the overall amount of calls you receive. You will report these trends and suggest solutions as needed to resolve problems.

සෑලකිය යුතුයි : අපි ඔබව මෙම රැකියාව උපුටා ගත් පිටුවට හරවා යවන්නෙමු . අපි ඔබ වෙනුවෙන් ඔබේ CV , තොරතුරු අදාළ ආයතනය වෙත නොයවන බව කරුණාවෙන් සලකන්න

கவனமாக இருக்க வேண்டும் : இந்த வேலை மேற்கோள் காட்டப்பட்டுள்ள பக்கத்திற்கு உங்களை திருப்பி விடுவோம். உங்களுக்கான CV, தகவல்களை சம்பந்தப்பட்ட நிறுவனத்திற்கு நாங்கள் அனுப்ப மாட்டோம் என்பதை நினைவில் கொள்ளவும்

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