PC Systems Administrator - Quess Lanka Colombo

About the job

Job Summary:

The IT Contractor will provide day-to-day technical support to employees, interns, and business partners for laptop and desktop systems, software, and hardware. The role involves installing, configuring, and troubleshooting Windows-based workstations, resolving network connectivity issues, and maintaining system integrity and security. The position requires strong problem-solving skills, teamwork, and the ability to perform effectively in a dynamic, fast-paced environment.

Key Responsibilities:

• Provide first-level and intermediate technical support for laptops, desktops, and peripherals.
• Install, configure, and troubleshoot Windows 11 and other Windows operating systems.
• Diagnose and resolve software, hardware, and network issues in a Cross-platform environment.
• Manage user accounts, passwords, and desktop environment security to maintain data integrity.
• Assist in IT and infrastructure development or upgrade projects as required.
• Troubleshoot and support productivity applications (e.g., Microsoft Office Suite, Outlook).
• Maintain detailed documentation of support requests and resolutions.
• Learn and adapt to new technologies as part of ongoing professional development (MBO-based learning).
• Collaborate with team members and other departments to resolve IT issues efficiently.

Qualifications and Skills:

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent technical training).

Technical Skills:

• Strong knowledge of Windows operating systems (Windows 10/11).
• Basic understanding of computer hardware, networking, and system administration.
• Familiarity with Microsoft Office Suite and troubleshooting Outlook issues (preferred).
• Understanding of IT security best practices and data integrity management.

Soft Skills:

• Excellent interpersonal and communication skills.
• Strong problem-solving and analytical abilities.
• Ability to multitask and work effectively under pressure.
• Team-oriented, adaptable, and eager to learn new technologies.

Experience:

• Minimum 1 year of internship or related experience in IT support or system administration