Job Expired

Senior System Engineer - Dialog Axiata PLC Colombo

Posted June 4, 2025 by Dialog Axiata PLC

Closing Date : June 25, 2025

Senior System Engineer - Dialog Axiata PLC 

The Job:

  • Oversee the contact center end-user support team, coordinating with managed service providers to prioritize incidents and requests. 
  • Ensure adherence to Service Level Agreements (SLAs) and maintain high-quality service delivery through regular monitoring and quality control checks. 
  • Provide day-to-day IT infrastructure support, ensuring all call center staff are equipped to meet business needs. 
  • Deliver 1st and 2nd level support for all contact center-related applications and voice infrastructure. 
  • Ensure 100% uptime of critical call center hardware and software systems through proactive monitoring and issue resolution. 
  • Support call center voice system planning and profile configuration to enhance operational productivity. 
  • Coordinate the implementation of new call center technologies and special projects as assigned. 
  • Engage with call center management to ensure operational effectiveness and alignment with business goals. 
  • Liaise with vendors to ensure service uptime and SLA compliance for all contact center systems. 
  • Conduct monthly issue-review meetings with vendors to enhance service productivity. 
  • Manage IT hardware and software assets, maintaining an up-to-date inventory and ensuring compliance with licensing and vendor contracts. 
  • Oversee the implementation of information security measures, ensuring systems meet baseline security standards. 
  • Provide KPI/metric reporting to management and maintain accurate documentation of systems and processes. 
  • Conduct research and development on voice infrastructure technologies to introduce new features and solutions. 
  • Ensure succession plans are in place and provide 24x7 on-call support coverage.

The Person:

  • Bachelor’s degree in IT, Engineering, or a related field. 
  • A minimum of 2 years of relevant experience. Equivalent professional qualifications in the relevant field. Knowledge of the IT/Telecom industry. 
  • Excellent communication skills. Proficiency in Windows systems.

සෑලකිය යුතුයි : අපි ඔබව මෙම රැකියාව උපුටා ගත් පිටුවට හරවා යවන්නෙමු . අපි ඔබ වෙනුවෙන් ඔබේ CV , තොරතුරු අදාළ ආයතනය වෙත නොයවන බව කරුණාවෙන් සලකන්න

கவனமாக இருக்க வேண்டும் : இந்த வேலை மேற்கோள் காட்டப்பட்டுள்ள பக்கத்திற்கு உங்களை திருப்பி விடுவோம். உங்களுக்கான CV, தகவல்களை சம்பந்தப்பட்ட நிறுவனத்திற்கு நாங்கள் அனுப்ப மாட்டோம் என்பதை நினைவில் கொள்ளவும்

Disclaimer : By clicking the button below, you consent for CareerFirst and partners to use automated technology, including pre-recorded messages, cell phones and texts, and email to contact you at the number and email address provided. This includes if the number is currently on any Do Not Call Lists. This consent is not required to make a purchase. We are redirecting you to the employer's career page. Please note that we are not sending your CV to the employer on your behalf. Privacy Policy.

RELATED JOBS

Legal Officer - Sri Lanka State Trading Corporation Colombo 02

State Trading Corporation

Colombo
Contract Basis

Closing Date: 2025-08-16

Company Logo
Debt Collector - Sri Lanka State Trading Corporation Colombo 02

State Trading Corporation

Colombo
Full Time

Closing Date: 2025-08-16

Company Logo
Sales executive - Sri Lanka State Trading Corporation Colombo 02

State Trading Corporation

Colombo
Full Time

Closing Date: 2025-08-16

Company Logo
Management Assistant - Sri Lanka state trading corporation Colombo 02

State Trading Corporation

Colombo
Full Time

Closing Date: 2025-08-16

Company Logo
Application Integration Specialist - IFS Ultimo Colombo

IFS Sri Lanka

Colombo
Full Time

Closing Date: 2025-08-15

Company Logo
Global Customer Services (GCS) Portfolio Manager - IFS Colombo

IFS Sri Lanka

Colombo
Full Time

Closing Date: 2025-08-15

Company Logo
Sales And Marketing Specialist - Seylan Bank Colombo

Seylan Bank

Colombo
Full Time

Closing Date: 2025-08-14

Company Logo
Sustainability Reporting Intern - IFS Colombo 09

IFS Sri Lanka

Colombo
Full Time

Closing Date: 2025-08-07

Company Logo
Lead Consultant - HRBP - Virtusa Colombo 09

Virtusa Pvt Ltd

Colombo
Full Time

Closing Date: 2025-08-01

Company Logo
Assistant Manager Talent Acquisition - Virtusa Colombo 09

Virtusa Pvt Ltd

Colombo
Full Time

Closing Date: 2025-08-01

Company Logo
Consultant – Data (BI) - Virtusa Colombo 09

Virtusa Pvt Ltd

Colombo
Full Time

Closing Date: 2025-07-31

Company Logo
Consultant - Change Management - Virtusa Colombo 09

Virtusa Pvt Ltd

Colombo
Full Time

Closing Date: 2025-07-31

Company Logo
Project Manager - Virtusa Colombo 09

Virtusa Pvt Ltd

Colombo
Full Time

Closing Date: 2025-07-31

Company Logo
Legal Officer – Department of Probation and Child Care Services Battaramulla

Department of Probation and Child Care Services

Colombo
Full Time

Closing Date: 2025-07-27

Company Logo
Product Operations Associate - Daraz Colombo

Daraz

Colombo
Full Time

Closing Date: 2025-07-18

Company Logo