Global Customer Services (GCS) Portfolio Manager - IFS Colombo

ob Description :

A Global Customer Services (GCS) Portfolio Manager is responsible for defining, packaging, and releasing services in a defined section of the Services Portfolio. They drive the transition to a recurring revenue model, demonstrate leadership in sales cases, and interface with the global delivery organisation. This role is for ownership of IFS Services' IFS Industrial Cloud Services, offering exposure to senior leadership and stakeholders, and driving the portfolio growth.

As a GCS Portfolio Manager, you will be responsible for core activities including, but not limited to:

• Develops and executes practical, hands-on solutions independently.
• Contributes to commercial decision-making with limited supervision.
• Contributes to developing and launching offerings that deliver measurable customer value.
• Assists in publishing and maintaining strategy and release plans with guidance.
• Ensures portfolio items are documented according to global standards.
• Collaborates with portfolio managers and GCS teams to align offerings with lifecycle strategy.
• Creates clear, actionable content for sales and delivery enablement, including marketing collateral.
• Actively seeks and incorporates stakeholder feedback.

As a GCS Portfolio Manager, you are expected to have:

• Applies sound commercial judgment in portfolio-related decisions.
• Identifies opportunities to optimize financial and business outcomes.
• Demonstrates confidence and adaptability in a matrix organization.
• Delivers results with guidance, both independently and collaboratively.
• Ensures deliverables meet quality standards with minimal supervision.
• Demonstrates good attention to detail, maintaining consistency and accuracy in work.
• Understands the business context and customer value within the portfolio lifecycle.
• Exposure to sales opportunities, contributing to customer-focused solutions.

Specific to Industrial Cloud Services:

• Understands IFS Cloud vs. Legacy differences and familiar with Azure cloud technology and service requirements.
• Aware of Cloud commercials, sizing, and pricing and builds key stakeholder relationships.
• Fundamental understanding of Support Policy, Service Description, and Service Catalog.
• Awareness of dependencies within IFS Cloud Support Terms.

Qualifications:

• Direct experience (>2 years) in or proven experience in creating innovating, high revenue and value service offerings
• Relevant commercial experience in the enterprise software industry
• Experience “solutioning” services for customers
• Excellent communication skills to ensure services and enabled across IFS
• Understanding of Go to Market and Sales positioning of Services
• Must be able to demonstrate an understanding of key industry trends in their chosen field
• Desirable:
• Bachelors degree or equivalent
• Direct experience (>5 years) in the applicable Portfolio area
• Industry qualifications

Additional Information:

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.