Customer experience officer ( Sinhala / Tamil / English) - LB Finance Colombo 07

Posted September 24, 2025 by LB Finance

Closing Date : October 1, 2025

Colombo ,

Full Time

Marketing & Communications |

Public Relations & Corporate Affairs |

About the job

Company Description

LB Finance PLC (LBF) is a leading finance company in Sri Lanka with a strong financial tradition of over 50 years. Incorporated in 1971, LBF was listed on the Colombo Stock Exchange in 1998 and is part of the Vallibel One Group, which has diverse investments across multiple industries. The company operates a wide network of over 200 branches in Sri Lanka and Myanmar, offering a trusted portfolio of financial solutions to corporates, SMEs, and individuals.

Role Description:

This is a full-time, on-site role for a Customer Experience Officer located in Colombo. The Customer Experience Officer will be responsible for ensuring customer satisfaction, providing excellent customer support, managing customer service interactions, and enhancing the overall customer experience. Daily tasks include handling customer inquiries, resolving complaints, and working towards continuous improvement in customer relations.

Qualifications:

Strong Interpersonal Skills, Customer Service, and Customer Support skills
Proficiency in Customer Satisfaction and Customer Experience management
Excellent communication skills in Sinhala, Tamil, and English
Ability to resolve complaints efficiently and effectively
Previous experience in customer-facing roles is a plus
Ability to work independently and as part of a team
A bachelor’s degree in Business, Communication, or a related field is beneficial

Excellent Communication in English & Sinhala/Tamil Customer Experience Management Interpersonal Teamwork

සෑලකිය යුතුයි : අපි ඔබව මෙම රැකියාව උපුටා ගත් පිටුවට හරවා යවන්නෙමු . අපි ඔබ වෙනුවෙන් ඔබේ CV , තොරතුරු අදාළ ආයතනය වෙත නොයවන බව කරුණාවෙන් සලකන්න

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