Guest Services Manager - Cinnamon Hotels & Resorts Colombo 02

Posted September 30, 2025 by Cinnamon Hotels & Resorts

Closing Date : October 7, 2025

Southern Province ,

Full Time

Hospitality & Tourism |

Front Office & Guest Services |

About the job

Manager Guest Services – Hikka Tranz by Cinnamon

We currently have an exciting opportunity for a Manager, Guest Services to join Hikka Tranz by Cinnamon. Cinnamon Hotels & Resorts is Sri Lanka's largest Hotel owner with a portfolio of 17 Hotels and Resorts in both Sri Lanka and the Maldives. Cinnamon Hotels & Resorts is a member of John Keells Holdings PLC, the largest listed conglomerate in Sri Lanka.

The Manager, Guest Services serves as our guests' first point of contact and is responsible for managing reservations, administering check-ins and check-outs, and providing information about rooms, rates, and amenities while providing exceptional service to guests upon arrival and making them feel welcomed.

Responsibilities:

You will be the source of information to guests on various matters while responding to guests' complaints in a timely and professional manner.
This role will anticipate guests' needs to better cater to their needs and communicate any special requests by guests to the appropriate department.
In addition, this role will require upselling additional facilities and services when appropriate and maintaining updated records of bookings and payments.

Qualifications:

Do you have work experience as a Hotel Front Desk Executive or a similar role in a Star Class hotel?
Strong communication and organizational skills.
Desire to provide an excellent guest experience in a fast-paced environment.

Customer Service Excellent Communication Organizational Work Under Pressure

සෑලකිය යුතුයි : අපි ඔබව මෙම රැකියාව උපුටා ගත් පිටුවට හරවා යවන්නෙමු . අපි ඔබ වෙනුවෙන් ඔබේ CV , තොරතුරු අදාළ ආයතනය වෙත නොයවන බව කරුණාවෙන් සලකන්න

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