Contact Centre Representative – DFCC Bank Malabe

Posted November 17, 2025 by DFCC Bank

Closing Date : November 18, 2025

Colombo ,

Contract Basis

Banking & Financial Services |

Client Services |

About the job

You should ideally:

Be below 25 years of age
Possess strong communication skills in English & Tamil. It will be a definite advantage
Possess excellent interpersonal skills
Possess good problem-solving skills
Be motivated to provide excellent customer service
Be flexible with working hours

You will be mainly responsible for:

informing the Bank's products and services to existing and potential customers
cross-selling products and services over the phone to customers
listening to customer queries and handling them effectively
assisting in conducting surveys on customer satisfaction levels and resolving complaints

Method of Application:

We are an equal opportunity employer, committed to promoting an inclusive and diverse environment. Recruitment to the Bank is based solely on merit and competency, irrespective of other characteristics that make our employees unique. Any form of canvassing is discouraged. Correspondence will only be with the short-listed candidates.

Please apply via e-mail by sending an updated CV or a DFCC Bank application form, which could be downloaded from our website, to recruit@dfccbank.com with the post applied for in the subject by 18 November 2025.

Contact-Centre-Representative-Malabe-DFCC.pdf

Customer Service Excellent Communication in English & Sinhala/Tamil Interpersonal Problem Solving

සෑලකිය යුතුයි : අපි ඔබව මෙම රැකියාව උපුටා ගත් පිටුවට හරවා යවන්නෙමු . අපි ඔබ වෙනුවෙන් ඔබේ CV , තොරතුරු අදාළ ආයතනය වෙත නොයවන බව කරුණාවෙන් සලකන්න

கவனமாக இருக்க வேண்டும் : இந்த வேலை மேற்கோள் காட்டப்பட்டுள்ள பக்கத்திற்கு உங்களை திருப்பி விடுவோம். உங்களுக்கான CV, தகவல்களை சம்பந்தப்பட்ட நிறுவனத்திற்கு நாங்கள் அனுப்ப மாட்டோம் என்பதை நினைவில் கொள்ளவும்

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