Executive Manager – DFCC Bank Colombo

Executive / Assistant Manager -DFCC Bank Colombo

You should ideally;

• possess overall 6-8 years of experience in relevant field.

• possess proven experience in insurance, customer service, coordination, recovery or related roles.
• have strong communication and interpersonal skills.

• possess ability to analyze data and develop actionable insights.

• have proficiency in WPS/ MS Office Software excel/ word/ PowerPoint.

• possess customer-focused mindset with a proactive approach to problem-solving.

• conducting follow-up communications via phone, email, or in-person meetings/branch visit.

You will be responsible for:

• ensuring the continuity and retention of existing insurance policies within the Bank.
• engaging with Branch Network & Insurer to address issues, to address issues leading to policy lapses, providing support & solutions to maintain active coverage.
• implementing strategies to enhance customer satisfaction and loyalty.
• monitoring and analyzing policy lapses and cancellations.
• developing and implementing strategies to retain and renew lapsed policies.
• working closely with underwriting and claims departments to resolve policyholder issues.
• assisting in negotiating renewal terms with policyholders when necessary.
• conducting follow-up communications via phone, email, or in-person meetings/ branch visits.
• facilitating to providing personalized solutions to meet policyholder needs and prevent future lapses.
• managing the policy renewal process to ensure timely and accurate renewals.
• communicating with policy holders regarding upcoming renewals any changes in terms or premiums.
• collaborating with branch network, sales, customer service and Insurer to provide a seamless experience for policy.