Intern - Application and Network Support - Axiata Digital Labs Colombo

About the job

Key Responsibilities:
 

• Provide initial triage, logging, and resolution for Level 1 IT incidents and service requests received via the Service Desk
• Assist in maintaining accurate records of IT assets and configurations within the Configuration Management Database (CMDB)
• Follow defined processes for incident escalation, problem tracking, and service request fulfilment
• Communicate clearly and professionally with end-users regarding the status of their issues
• Assist senior engineers with monitoring the health and performance of cloud resources in the Microsoft Azure environment
• Perform basic administrative tasks, such as checking resource status, reviewing logs, and verifying automated backups
• Support access management tasks, including basic user account creation and modification in Azure Active Directory (Azure AD)
• Follow deployment and configuration checklists for basic cloud services (e.g., virtual machines, storage accounts)
• Troubleshoot common connectivity issues, including local area network (LAN), Wi-Fi, and VPN problems for end-users
• Assist in verifying network status and performance using basic diagnostic tools (e.g., ping, ipconfig, tracert)
• Participate in the inventory and management of network equipment and cabling
• Assist in creating and updating technical documentation, knowledge base articles, and procedural guides
• Contribute to efforts to identify and streamline recurring IT tasks
  
  
   

Person Specifications:

• Currently enrolled in or a recent graduate of a degree program in Computer Science, Information Technology, or a related field
• Basic understanding of ITIL principles (Incident, Request, Asset Management)
• Familiarity with fundamental cloud concepts and Microsoft Azure services
• Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
• Proficiency in supporting and troubleshooting common OS environments (Windows, macOS)
• Strong problem-solving, analytical, and communication skills
• Experience with scripting (e.g., PowerShell) or automation tools