Call Centre Agent – HNB Bank

Job Description:

• We are seeking for motivated and enthusiastic Customer Service professionals to join our dynamic team.
• The ideal candidate will be part of our inbound contact centre operations handling all customer related inquiries, complaints and requests. 
• This role requires excellent communication skills, a positive attitude, and a drive to meet and exceed end user satisfaction. 

Requirements: 

• Age: 18-25 years 
• Language Skills: Fluency in Tamil and English; knowledge of Sinhala will be an added advantage 
• Work Hours: Roster basis job(Earliest shift to start at 6 am and last shift to start at 10PM). You will be required to work 5 days a week. 
• Skills: Computer literacy, Telemarketing and Customer service Experience: Previous experience in Customer service/ Call Center is a plus, but freshers/school leavers are also welcome to apply 
• Location: Candidates from or around the Maradana area are encouraged to apply, as the work location will be at HNB Towers, Maradana. 
• Flexibility: Willingness to work on shift basis including night shifts to support the 24/7 operation (Transport will be provided for shifts ending after 8.00pm within a radius of 21 km from the Centre). Also the candidate should be flexible to work on weekends and public holidays.

Educational Qualifications: 

• Ordinary Level (Local/London) with minimum 5 "C" passes including English and Mathematics
•  Advanced Level (Local/London) with minimum 3 "S" passes 

Compensation and Benefits: 

• Selected candidates will be offered an attractive remuneration package plus a performance-based incentive. 
• Medical insurance 
• Transport during night shifts 
• Comprehensive training on all banking products, systems and customer handling etiquette 
• Flexible schedules 
• Career paths for permanent employment based on minimum eligibility criteria, individual performance and the requirements of the Bank.