The ideal candidate would possess strong communication skills, and takes on responsibility, and reacts proactively, in the role of Student Relations Officer. The candidate is expected to maintain professionalism and empathy in dealing with customers and willing to go the extra miles to secure customer satisfaction.
Applications are invited for all candidates to fill the Student Relations Officer Job Opening at Royal Institute of Colombo
Closing Date : 28/03/2021
Responsibilities
• Professionally handle incoming inquiries and ensure that calls and customer visits are attended to both promptly and vigilantly to meet and exceed customer service expectations.
• Build and maintain relationships among prospective students, currents students, and alumni and their parents through interaction and proactive outreach campaigns
• Maintaining a positive, empathetic, and professional attitude towards our customers always.
• Manage and prioritise multiple concerns, tasks, and inquiries including system support when required.
• Handling and resolving customer concerns or conflicts, to maintain high service standards.
• Work in alliance with the marketing team, participate in outreach efforts, and proactively identify program development points
Requirements and Qualifications
• Possess a degree or Diploma qualification or equivalent qualification from a recognized university or institution.
• Prior related experience in Educational Industry or similar desired not mandatory.
• Background in marketing or Customer service especially a focus on customer insights and customer behavior is a plus.
• 1+years of experience in a customer service or help desk capacity required.
• Between the ages of 25-35 years.
• Demonstrated passion for excellence with respect to treating and caring for customers.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Possess a strong work ethic and team player mentality.
• Willingness to work a flexible schedule and occasional overtime when needed.
• High skill level in Microsoft Excel and email systems required.
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