Senior Manager - Cloud Services
IFS Sri Lanka
Western Province

Contract Type: 

All eligible candidates are invited to apply for the position of Senior Manager - Cloud Services at IFS Sri Lanka.
As Senior Manager, Cloud Services, you will be expected to:

  • Perform following functions in the teams responsible for providing above supporting services
  • Employee performance monitoring & appraisals
  • Formulate and follow-up on personnel development and training plans
  • Coach the team members to perform their functions continually more efficiently and effectively
  • Employee - hiring/planning/onboarding
  • Identifying & organizing required training programs to continually improve employee performance
  • Initiating and implementing human resource management best practices as per company & industry directives
  • Team administration duties such as coordinating shift transport, attendance management, overtime reporting, etc.  
  • Maintain a conducive work environment and preserve a collaborative culture in the team
  • Identify and handle employee concerns, grievances and conflicts
  • Be responsible to continually initiate and drive technical and operational process improvements in above supporting services
  • Ensure that agreed metrics and measurements of above supporting services are available when required and relevant reporting of such metrics and measurements are carried out on time
  • Works together with the senior management to design and implement organization strategy, policies, guidelines, etc. to ensure a stable, cost-effective and viable operation

We are looking for someone with:

  • 5-10 years’ experience in cloud computing services or IT service delivery or DevOps, ideally including a minimum of 1-2 years in a management capacity
  • Demonstrated knowledge of cloud computing services or IT service management methodologies and best practices
  • Experience in ITIL, ISO 20000 or a similar service delivery framework
  • Experience in provision of cloud computing services or IT service delivery
  • Experience in a modern ticket/service desk tooling such as ServiceNow, Jira Service Desk or a similar tool
  • Excellent communication, problem solving and decision-making skills
  • A good team player with a can-do attitude

Closing Date: 05/07/2020
Apply: via LinkedIn

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