Location:
Contract Type:
Industry:
All eligible candidates are invited to apply for the position of Senior Manager - Cloud Services at IFS Sri Lanka.
As Senior Manager, Cloud Services, you will be expected to:
- Perform following functions in the teams responsible for providing above supporting services
- Employee performance monitoring & appraisals
- Formulate and follow-up on personnel development and training plans
- Coach the team members to perform their functions continually more efficiently and effectively
- Employee - hiring/planning/onboarding
- Identifying & organizing required training programs to continually improve employee performance
- Initiating and implementing human resource management best practices as per company & industry directives
- Team administration duties such as coordinating shift transport, attendance management, overtime reporting, etc.
- Maintain a conducive work environment and preserve a collaborative culture in the team
- Identify and handle employee concerns, grievances and conflicts
- Be responsible to continually initiate and drive technical and operational process improvements in above supporting services
- Ensure that agreed metrics and measurements of above supporting services are available when required and relevant reporting of such metrics and measurements are carried out on time
- Works together with the senior management to design and implement organization strategy, policies, guidelines, etc. to ensure a stable, cost-effective and viable operation
We are looking for someone with:
- 5-10 years’ experience in cloud computing services or IT service delivery or DevOps, ideally including a minimum of 1-2 years in a management capacity
- Demonstrated knowledge of cloud computing services or IT service management methodologies and best practices
- Experience in ITIL, ISO 20000 or a similar service delivery framework
- Experience in provision of cloud computing services or IT service delivery
- Experience in a modern ticket/service desk tooling such as ServiceNow, Jira Service Desk or a similar tool
- Excellent communication, problem solving and decision-making skills
- A good team player with a can-do attitude
Closing Date: 05/07/2020
Apply: via LinkedIn
