Senior Technical Business Analyst - IFS Colombo 09

Job Description:

IFS Ultimo, an IFS company headquartered in the Netherlands with more than 2400 global customers, is a leading Enterprise Asset Management software provider with a strong reputation for the completeness, flexibility, and configurability of its SaaS EAM solutions.

We’re building the next generation agentic AI framework — intelligent, agentic approach that shifts industrial asset management from reactive maintenance to autonomous, proactive operations . Our platform will empower digital agents to onboard assets, manage maintenance, optimize stock, and support technicians - all through intelligent, context-aware interaction.

As part of this mission, we're looking for a Technical Business Analyst to join our cross-functional development team in Sri Lanka. You will be the functional cornerstone of our agentic AI framework translating asset management needs into smart, context-aware functionality.

You’ll be embedded in a multidisciplinary product team, working closely with Product Owners, Data Engineers, AI Engineers, and Software Developers. Your core objectives: ensure user needs are refined, enriched, and translated into agentic behaviors that enable proactive, autonomous decision-making.

You're passionate about transforming manual workflows into self-learning digital interactions and bring curiosity, precision, and initiative to requirements analysis and cross-team collaboration.

This job opening is in the Ultimo team of IFS:

• Collaborate with Product Owners to translate business needs into agentic functionality within Ultimo.
• Refine and prioritize the backlog, ensuring features are ready for agent execution.
• Translate requirements into dynamic interactions — guiding how digital agents understand and act on maintenance tasks, asset onboarding, and technician support.
• Contribute to AI-enhanced UI/UX development by capturing and modeling user intent for agentic responses.
• Own the intake and functional triage of reported issues, aligning resolutions with our intelligent systems roadmap.
• Write implementation documentation that supports both traditional users and autonomous agents.
• Conduct product demos, lead knowledge-sharing sessions, and gather user feedback via customer panels
  
   

Qualifications:

• University degree or equivalent professional qualifications in Technical Computer Science, Business Information Systems or Business IT & Management
• 4 years of experience in the profession as a Technical business analyst
• Proven experience in translating complex business processes into structured functional solutions.
• Familiarity or enthusiasm for AI, agents, or semantic systems.
• Strong communication skills — comfortable engaging with both technical teams and end-users.
• Excellent command of spoken and written English
• Familiar with the Agile/Scrum method of working.
• Experience with working in a multidisciplinary team
• A background in user interface/user experience (UI/UX) and understanding user behavior is highly desirable.
  
   

Additional Information:

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.