Order Processor

We are on the lookout for SME Analyst/Team Leader that is passionate, curious, and resilient, wanting to make a real impact in the BPO industry. As a part of SME Analyst/TL Team, you should be ready to learn and work with Customers on their Order Management. A SME Analyst will be focused on....

Work as an Individual Contributor/SME in the Order Management team and key responsibilities would include :-

Create orders and manage change or correct the order as required and coordinate other departments/stakeholders for order fulfillment.
Update orders with additional requirements/fees to be applied (e.g. fee for emergency delivery, special handling fees, containerizing, palletizing, import/export)
Support product return process in cooperation with SMEs with manual corrections/return orders
Manage/Support order related inquiries and service requests.
Adhere to TAT and accuracy , report out daily performance and update all performance logs and Report KPI's/SLA's as per agreed timelines
Perform assigned activities as per defined timelines and accuracy parameters of the process
Be the Subject Matter Expert in Order Management team to provide guidance to overall team
Ability to identify or propose new ideas towards process improvements and also, review the ideas with Client Stakeholders for the successful implementation and metrics management

Qualifications & Experience
Minimum Requirements

Should have basic understanding of overall F&A or OTC cycle
Should have Work experience in Order Processing or Order fulfillment

Desired Qualifications:

Fluent in English, both written & verbal
Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
Excellent communication skills, both verbal and written
Excellent interpersonal
A demonstrated commitment to high professional ethical standards and a diverse workplace
Excels at operating in an fast pace, community environment
Ability to look at situations from several points of view
Persuasive with details and facts.
High comfort level working in a diverse environment

Work Hours”
· 24/7 Rotational Shift
· Available to work overtime on evenings and Saturdays as needed.
· Ability to work US and Local company holidays as business needs dictate.