Applications are invited for all candidates to fill the Call Centre Officer Job Post at AIA Insurance Lanka Limited
Call Centre Officer
If you are a dynamic individual with experience and career aspirations to engage in customer service, this isa fabulous opportunity for you. The selected candidates will have to work in our Call Centre and will be responsible for providing differentiated superior service to AJA First Class Customers.
Job Accountabilities
• Act as the front-line contact point when AIA first class customers requires assistance (handling AFC welcome call, Sending welcome-pack, Responding AFC calls and emails)
• Liaising with internal departments to ensure client needs are fulfilled effectively
• Monitoring customer premium payments and proactively prevent lapses
• Handling quarterly health calls, birthday calls and communicating special partner offers
• Liaising with vendors to send gifts/hampers
• Servicing AFC Agents to assist AlA first class customers
Job Specifications
• A sound educational background with good AIL results
• Minimum 1 year experiencein call center, preferably in Insurance
• Excellent communication skills in both English and Sinhala Languages
• Strong relationship managementskills
• Hardworking abilities with working ability under pressure
lf you are interested, please submit your detail resume to Ike_vacancies@aia.com
Closing Date : 19/11/2019
