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About Daraz
Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalised logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.
For more information, please visit www.daraz.com
Your role is to:
- Analyze business process requirements across warehouse and logistics units and facilitate business units to configure the processes in the system/identify new feature requirements.
- Prepare documentation on the business process flow that is executed through the system.
- Audit the system execution of the business process to ensure that it is functioning according to configurations and take corrective actions where necessary.
- Develop Test Cases in line with business processes and perform User Acceptance Testing (UAT) to roll out new system features released by the technical team.
- Manage system issues reported through the tickets raised by business teams. Process such tickets and coordinate with the technical team to resolve system issues.
- Maintain records of configuration changes and tracking of issues reported and resolved.
- Prepare documentation on the business process flow that is executed through the system.
- Become one of the subject matter experts in logistics and fulfillment systems and guide business teams in operating the systems. Develop training materials and conduct training.
- Gather business process information, identify the ways to optimize processes, and develop Standard Operating Procedures to execute the same via the system.
A little bit about you:
- Should possess a Bachelor’s degree in CS, STEM, Supply Chain or business subject preferred.
- 3- 4 years of experience in Logistics Management Systems, Warehouse Management Systems or Data Management Systems – experience in either business or technical capacities are considered.
- Microsoft Excel proficiency, experience with analytics strongly recommended.
- Skills in SQL and basic understanding in JavaScript, Python or PHP will be an added advantage.
- Familiarity with multiple system integrations and REST API will be an advantage.
- Experience in any Project Management Tool or a Task Tracking Tool will be an advantage.
- Experience in process flow documentation and diagramming is preferred.
- Strong analytical and communication skills are required.
