User Education Specialist - IFS Colombo

User Education Specialist - IFS Colombo

Job Role

• Determine the needs of our different stakeholders for user education material.
   
• Write and review technical and end user content for the product, including user guides, online help, system error messages, system field names, labels, tool tips etc.
   
• Be able to identify the need for new content from analysis of support cases and topics on community platforms.
   
• Be an advocate for intuitive design and seek out ways of reducing the need for formal education materials through collaboration with the design stakeholders within the development teams.
   
• Deliver input into the User Education strategy and work with community and senior stakeholders within your team to ensure processes within the team align to the strategy.
   
• Ensure User Education is accessible at the right time, in the right place, in the right medium for all target groups.

Qualifications

• Proficient in English with excellent written and verbal communication skills.
• Great team player who can connect with global team members.
   
• Commitment and ability to meet deadlines in a consistent manner.
   
• Willingness to learn new concepts.
   
• Degree or equivalent qualification in a relevant field of study or demonstratable experience in relevant working environment.
   
• Ability to coordinate and manage projects in line with known timeframes.
   
• Experience in a customer facing role.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.