Intern End User IT Support - IFS

Job Description:

We are looking for an intern who will assist IFS employees around the globe with client support, software installations, and remotely diagnosing and troubleshooting technical issues.

Primary Job Role:

• Serving as the IT expert contact for IFS employees seeking IT equipment and related applications technical assistance. 
• Determining the best solution based on the issue and details provided by the customer. 
• Think creatively and innovatively to propose reactive solutions and automate repetitive tasks. Stay up to date on current and past incidents to maintain the highest levels of customer service. 
• Share knowledge and provide assistance as needed within the team. 
• Represent the Remote Desktop Support team at different IT projects and initiatives.

Qualifications:

• An ongoing degree in Information Technology, Computer Science, Computer Systems & Network or System Engineering. 
• Ability to learn software applications and support Windows systems and knowledge of Mac OS will be an added advantage. 
• Hands-on experience with troubleshooting end-user IT equipment (Laptops, Monitors etc..) hardware issues will be an added advantage Strong understanding of basic IT technical concepts such as Microsoft Services, Networking, IT Infrastructure etc. 
• Ability to work in a fast-paced, ever-changing environment. Good customer service and business communication skills. 
• Experience in working for a global customer base will be an added advantage. Basic understanding of ITIL, Incident and request management (Optional). 
• Work effectively individually or in a team-oriented, collaborative environment with great interpersonal skills.

Additional Information:

• We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.