Customer Service Executive at Silk Cooperation
Applications are invited for all candidates to fill the Customer Service Executive Job Opening at Silk Cooperation
Closing Date : 30/12/2021
Customer Service Executive
E-Silk Route Ventures Ltd. T/A Silk Cooperation is a fully-fledged Supply Chain Management company for the Organic Agriculture, Food & Beverage, and Nutraceuticals sectors. The Company takes care of Supply Chains from Sourcing, Manufacturing/processing, Packaging, Labelling, comprising - Total Original Brand Manufacturing (OBM) / Private Labelling, Shipping / Logistics, Clearance (for some destinations), and last-mile delivery/fulfillment.
We are looking for a young, multitalented candidate for the above position
What we expect:
- Answer phone calls in a more professional manner and provides information about products and services as required by the callers
- Responsible for taking or canceling orders, and obtaining details of customer complaints
- Keep records of interactions and transactions of customers; keeping a record of details of customer complaints, inquiries, and comments
- Process orders, applications, and forms
- Render administrative support to other team members when the need arises, or as instructed
- Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
- Manage customer complaints and inquiries.
- Establish and monitor the standards for customer service in the company.
- Identify tasks critical to keeping customer satisfaction levels in check
- Network with various departments and groups that are involved in customer support, orders, and processing
- Ensure maximized productivity and minimized costs
Skills, Knowledge, and Abilities:
- A first degree in Management Studies, Business, Marketing, or any other related discipline
- Effective communication skills: A customer service executive must have the ability to communicate both verbally and in writing
- Ability to effectively work with a team
- Problem solving skills are needed to be able to quickly resolve customer complaints and other issues that may arise from time to time
- Possession of interpersonal skills to be able to relate cordially with different classes of people
- Ability to handle stress well
- Ability to listen and pay attention to details
- Smart thinker: The service executive should be able to think quickly in providing solutions to the problems of customers
- Possess a pleasant and clear speaking voice, coupled with fluency in English
- He/she must be highly motivated
- He/she should be open minded and enthusiastic about excellence
- Possess a fair knowledge on how to use the computer system and its basic application
- Ability to be thorough and extremely analytical
- Possess flexibility and the ability to effectively perform multiple functions at a time
- Ability to work under pressure and still meet up with deadlines without making errors
- Possess excellent telephone etiquette
The ideal candidate should have:
- Excellent command of the English language.
- Ability to use MS office application and email.
- Age between 20-25
- Flexibility to respond to a variety of work situations.
- Ability to work well under limited supervision.
- Should be a team player with a positive attitude
- Pleasant outgoing & energetic personality with can do attitude.
Apply now : https://bit.ly/3oe3LV7
