Client Quality Control Analyst – WorkWave (Contract) - IFS - Colombo

About the job

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

WorkWave is a field service management software that provides SaaS solutions for businesses in the service industry (HVAC, Plumbing & Electrical, Cleaning, Lawn & Landscape, Home Delivery, Logistics & Distribution). We empower these businesses to deliver exceptional customer experiences and grow their customer base on our efficient and easy-to-use platform.
WorkWave Team is looking for innovative Client Quality Control Analysts who want to be part of a team of creative and talented individuals. Our teams are a mix of technologists, product managers, development engineers, and UI/UX designers, all working together to deliver our vision. You will be a part of our WorkWave team, helping to develop & support the WorkWave products

Responsibilities

The Client Quality Control Analyst is responsible for reviewing photos that are submitted by our contractors after jobs have been completed. He / she will ensure tasks meet the standards established by the client or consumer which includes, analyzing work requirements, validating funds, reviewing for issue on the property either in photos or by contractor communication.
Once quality of work has been reviewed, the Client Quality Control Analyst will then be responsible for approving the contractor for payment or rejecting based on poor quality; being able to describe in thorough detail why a task was not approved for payment is a key part of this role.
The selected candidate will need to quickly adapt to feedback and implement changes to an ever-improving process.

Qualifications

-Part qualification in any management function will be an added advantage. School leavers are encouraged to apply.
-Excellent written and verbal English communication skills.
-Prior experience in an operational environment will be an added advantage.
-Excellent computer literacy. Proficient in Microsoft office packages and ability to learn skills of internal software and other tools.
-Strong analytical and attention to detail skills.
-Ability to work under minimum supervision.
-The selected candidate will be on a Fixed Term Contract for one year and will be based on-site in the IFS - Colombo 2 (Access Tower) office.

Additional Information

We believe that coming together as a community, in person, is important to innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working (our own amazing spaces or those of our partners and customers) to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.