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Voice Support Engineer at Voigue
Applications are invited for all candidates to fill the Voice Support Engineer Job Opening at Voigue
Closing Date : 21/11/2021
What we are looking for?
- Excellent command in English
- Exposure in Computer networks.
- Previous Experience handling Australian customers
- You will have experience in the following and a tertiary qualification in a relevant field is highly desirable.
About you:
- Significant experience in SIP protocol (signalling and SDP)
- Strong VoIP/SIP protocol troubleshooting and related standards such as SRTP/RTP, ICE and G.711
- Experience in SIP signalling analysis for SIP Proxy, SBC, Gateway, Trunk, Registration and bridged media session.
- Experience or significant knowledge of codecs and media containers such as PCMU, PCMA H264, MP3, MP4, others.
- In-depth knowledge of VoIP Networking (IP routing, switching, sip protocols, etc.).
- Linux Server Administration
- Excellent troubleshooting skills.
- Appropriate telecommunications qualifications or experience.
- Excellent verbal and written communication skills.
- To be a team player that is reliable has a willingness to learn and take ownership of projects.
Key Responsibility
Technical Support
- Answering technical support telephone calls and assisting customers with their IT related issues/enquiries
- Diagnosing and lodging faults with wholesale suppliers
- Checking and responding to helpdesk tickets
- Configuring and troubleshooting of SIP handsets and other SIP endpoints
- Configuring Asterisk PABX features such as IVR’s, Queues, Schedules etc
Help Desk Support
- Answer customer calls in a timely and efficient manner
- Log customer technical support jobs in a timely and efficient manner
- Maintain communication levels with customers with respect to their job status
- Escalate technical support jobs as required
Skills
- Demonstrated ability to provide technical support
- Maintain and troubleshoot customer PABXs and identify and correct problems
- Excellent telephony skills
- Ability to learn and understand the company’s product suite
- A high degree of accuracy, planning and organization
- Ability to handle and schedule a demanding workload to meet customer requirements
- Ability to meet on-call requirements
- Communicate effectively orally and in writing
- Meet schedules and timelines
- Maintain documentation and records
Apply now : https://bit.ly/2Z8qo2O
