Voice and Collaboration - Consultant
MOQdigital
Colombo

Applications are invited for all candidates to fill the Voice and Collaboration (Consultant) Job Role at MOQdigital

Key responsibilities:

• Providing technical guidance and/or leadership to fellow Voice Engineers and work with the business to build strong ties between the teams and customers.
• Taking ownership and solving cases escalated across all customers
• Building and maintaining client relationships by providing smart technical solutions
• Documenting and reviewing knowledgebase (Confluence) articles on problem resolution
• Adhering to ITIL processes such as Change Management, Incident Management, Problem Management and Major Incident
• Preparing Post Incident Review documentation for major incidents.
• Assisting with customer facing queries, technical reporting, or client interactions. 
• Developing system checks and affiliated reports at initial transition and the quality assurance of those system checks & reports.
• Developing patching schedules during initial transition of new clients.

The ideal candidate will have:

• Tertiary qualification in Information Technology or relevant industry experience
• Minimum 6 years of experience working on enterprise networks in L3 type of work or equivalent industry knowledge (4 years’ experience post CCNA/CCNP – Collaboration if possible)
• Experience working with Cisco Voice Collaboration systems such as CUCM, UCCX, IMP, CUC and Cisco WebEx
• Knowledge or experience on MS Collaboration solutions such as Skype for Business/Lync, MS Teams, Polycom VC.
• Experience with network diagnostic, monitoring and analysis tools (e.g. SolarWinds, Wireshark, network tools (SNMP, NetFlow. Etc)
• Wireless related experience on industry leading products such as Cisco AP’s/WLC and Aruba.
• Understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. BGP, OSPF)
• Understanding of Security technologies such as Firewall/IPS, VPN, & Cryptography on industry leading products such as Cisco, PaloAlto, Sophos & SonicWall.

Apply Via Linkedin
 
Closing Date : 30/09/2020