Trainer - Customer Service

Contract Type: 

Trainer - Customer Service vacancies at Daraz
Applications are invited for all candidates to fill the Trainer - Customer Service Job Opening at Daraz
Closing Date : 10/02/2021
Job Description

  • Design and expand training and development programs based on the needs of the department and the individual.
  • Develop effective induction programs for new staff.
  • Monitor and review the progress of trainees through questionnaires and discussions with managers.
  • Devise individual learning plans.
  • Produce training materials for in-house courses.
  • Manage the delivery of training and development programs.
  • Ensure that statutory training requirements are met.
  • Amend and revise programs as necessary, in order to adapt to changes occurring in the work environment.
  • Help line managers and trainers solve specific training problems, either on a one-to-one basis or in groups.
  • Keep up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses.
  • Research new technologies and methodologies in workplace learning and adapt to the training programs.


  • A Diploma in Business (or equivalent qualification) with 2 years’ experience in Customer Service.
  • 1-year experience as a Customer Service Trainer or similar role with the Train the Trainer qualification is mandatory.
  • Familiarity with interactive learning activities.
  • Excellent communication and presentation skills in English & Sinhala.
  • Excellent proficiency in Microsoft Office Packages (Especially Advanced MS Excel) and Google Applications.
  • Strong abilities to function well in a fast-paced and pressurized work environment.
  • The ability to handle multiple tasks, to prioritize those tasks and meet deadlines

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