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Tele Calling Officer, Recoveries/Collections Support Officer
Standard Chartered Bank
Colombo

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Tele Calling Officer, Recoveries/Collections Support Officer at Standard Chartered Bank 

 

Applications are invited for all candidates to fill the Tele Calling Officer, Recoveries/Collections Support Officer Job Opening at Standard Chartered Bank 

Closing Date : 03/02/2022

 

The Role Responsibilities

  • Display a courteous and polite attitude at all times
  • Perform calling activity on (inbound / outbound) past due accounts and negotiate payments
  • To follow in accordance to the standard telephone scripts provided
  • At all time update all collection activities in CACS accurately
  • Evaluate and recommend/ perform field visits
  • Evaluate and assign cases for legal actions according to legal action criteria
  • Attend MB & other law enforcement agencies to represent bank as and when required
  • Ensure to action all work assigned accurately and on timely manner
  • Provide timely, consistent actions on same type of customers and cases
  • To escalate to supervisor on early sign of financial difficulties / market concern based on customer feedback
  • Using resolution tools and forbearance options to find the right solutions for customers
  • Respond to customer queries in a timely manner
  • Escalate to supervisor within 24 hours on queries / potential complaints
  • Identify and lead process improvement opportunities customer experience and cost saving opportunities
  • Managing resources and maintain an efficient process flow
  • Action individually but achieve the task as one team through effective working relationships with colleagues
  • Ensuring compliance with bank policies, regulatory and operational Risk requirements
  • Increase NPS & maintaining zero unprofessional calls.
  • Ensure all AML/ CDD policies and procedures per group and the local regulator are adhered to in conducting credit evaluation and approvals.
  • Ensure zero tolerance method for this aspect, within the team/ unit.
  • Report any breaches or suspicious persons/ relationship to the local L&C
  • Identify and make suggestions to develop and continuously improve recovery processes and strategies to optimize recoveries

 
Our Ideal Candidate

  • Ensure strict control over recovery costs
  • Should possess excellent recovery skills & knowledge of various recovery techniques.
  • Should possess good communication skills with understanding of recovery systems.
  • Should possess excellent negotiation skills.
  • Should possess good analytical skills in order to meet target.
  • Should gain excellent understanding of local market and legal practice.
  • Maintain bank code of conduct and ethics.

 

Apply now : https://bit.ly/3sUr4G0

Contact Employer

If you are interested in this job, feel free to submit your info to the employer.

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