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Tele Calling Officer, Recoveries/Collections Support Officer at Standard Chartered Bank
Applications are invited for all candidates to fill the Tele Calling Officer, Recoveries/Collections Support Officer Job Opening at Standard Chartered Bank
Closing Date : 03/02/2022
The Role Responsibilities
- Display a courteous and polite attitude at all times
- Perform calling activity on (inbound / outbound) past due accounts and negotiate payments
- To follow in accordance to the standard telephone scripts provided
- At all time update all collection activities in CACS accurately
- Evaluate and recommend/ perform field visits
- Evaluate and assign cases for legal actions according to legal action criteria
- Attend MB & other law enforcement agencies to represent bank as and when required
- Ensure to action all work assigned accurately and on timely manner
- Provide timely, consistent actions on same type of customers and cases
- To escalate to supervisor on early sign of financial difficulties / market concern based on customer feedback
- Using resolution tools and forbearance options to find the right solutions for customers
- Respond to customer queries in a timely manner
- Escalate to supervisor within 24 hours on queries / potential complaints
- Identify and lead process improvement opportunities customer experience and cost saving opportunities
- Managing resources and maintain an efficient process flow
- Action individually but achieve the task as one team through effective working relationships with colleagues
- Ensuring compliance with bank policies, regulatory and operational Risk requirements
- Increase NPS & maintaining zero unprofessional calls.
- Ensure all AML/ CDD policies and procedures per group and the local regulator are adhered to in conducting credit evaluation and approvals.
- Ensure zero tolerance method for this aspect, within the team/ unit.
- Report any breaches or suspicious persons/ relationship to the local L&C
- Identify and make suggestions to develop and continuously improve recovery processes and strategies to optimize recoveries
Our Ideal Candidate
- Ensure strict control over recovery costs
- Should possess excellent recovery skills & knowledge of various recovery techniques.
- Should possess good communication skills with understanding of recovery systems.
- Should possess excellent negotiation skills.
- Should possess good analytical skills in order to meet target.
- Should gain excellent understanding of local market and legal practice.
- Maintain bank code of conduct and ethics.
Apply now : https://bit.ly/3sUr4G0