Applications are invited for all candidates to fill the Technical Officer (Network and System Provisioning) Job Vacancy at Dialog Axiata PLC
Technical Officer - Network & System Provisioning (Network Operations and Service Assuarance)
The Job
• Check solution designs before execution for proper adherence to implementation guidelines.
• Prepare low level configurations and validate to ensure effective delivery of the intended solutions matching customer expectations.
• Execute validated configurations in the Core, Access, Transport, Data Centre and CPE networks for all Enterprise and retail Data and voice solutions/services within the SLA while ensuring satisfactory service delivery process
matching customer expectations.
• Check solution changes before execution for proper adherence to implementation guidelines.
• Prepare low level configurations and validate to ensure effective delivery of the intended solution changes matching customer expectations with minimum service interruptions.
• Execute validated configuration changes in the Core, Access, Transport, Data Centre and CPE networks for all
Enterprise and retail Data and voice solutions/services within the SLA while ensuring minimum service
interruptions matching customer expectations.
• Verify service availability and get confirrnation for successful implementation of changes from CX / relevant parties and maintain records/update data repositories
• Execute configurations in CPEs that are installed in customer locations by Field installation teams to complete service delivery process.
• Provide required technical expertise and troubleshooting support for field support staff in completing customer solutions at customer sites.
• Provide technical support for field team to validate services and conduct IJAT (User Acceptance Tests)
• Analyse service disconnection work orders and decide the required level of service decommissioning activities required and related config changes and removals.
• Gather service changes and detail information requests and assign the task to the team members to deliver service changes and service information to the requested party in timely manner matching agreed SLAs.
• Monitor and follow up the assigned tasks to the team members and load share among the team to get the highest
efficiency.
Produce daily/weekly/monthly reports and circulate to the management and internal units.
• Execute the changes of customer status (Reconnect, Disconnect, temporarily disconnect, bar) with the daily inputs from the Billing activation team to enable accurate tracking and billing of customers for the Enterprise and retail services provided.
• Provide technical support for the request coming from CXs and other internal units in timely manner matching
agreed SLAs.
• Prepare and execute planned activities on solution changes/rearrangements and testing while matching customer
expectations with minimum service interruptions.
The Person
NVQ level 5/1VQ level 5 qualification
OR City & Guilds Advanced Diploma/ HNDE/ NDT/ NDES/ Diploma in Technology (OUSL)/ Advance Diploma in
Telecommunication Technology / Advance Diploma in Information & Communication Technology/Advance
Diploma in Information Technology / Advance Diploma in Construction Technology/ National Diploma in
Engineering Technology etc
If you think you are the right fit for the job, please visit our website www.dialog.lk/careers and click on the "Apply Now" button within 7 days of this advertisement.
Please mention the position applied for in FULL CAPITALS in the subject header.
Closing Date : 19/11/2019
