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Applications are invited for all candidates to fill the Technical Lead - Customer Success Team (Integration) Job Opening at WSO2
Closing Date : 27/05/2021
Responsibilities and Duties
- Exhibit natural curiosity, an analytical mind, and willingness to explore the unknown
- Have an affinity for new challenges, a self-starting attitude, and be able to work with a global team
- Take ownership of complex technical problems and drive them to resolution, individually, as well as work effectively through escalations with the engineering team
- Take ownership of a set of customers and be their champion within WSO2 to ensure customer success
- Possess an amiable personality, excellent communication and interpersonal skills, including sensitivity to the local cultures of WSO2’s global customer base
- Bring in new ideas on how to improve product and overall technical designs
- Successfully contribute to technical and non-technical discussions on email and in-person
- Provide technical leadership to a team, delegate, and follow-up on work assigned
- Mentor and lead members in the customer success team in technical aspect and management aspect
- Manage HR responsibilities of junior team members
- Engage with extended teams such as engineering, pre-sales, marketing, and sales on product and customer-related activities
- Deliver technical consultancy and training on WSO2 technologies and products for our customers around the globe (on-site and off-site)
- Maintain flexible working hours depending on the dynamic needs of customers
Qualifications and Skills
- Bachelor's degree in Computer Science/ Engineering
- Minimum 7 years of industry experience
- Strong analytical and troubleshooting skills
- Development skill in Java language or C/C++ languages or other comparable programming languages
- Experience in and knowledge of enterprise technologies - for e.g. microservices, enterprise integration, API management, identity and access management
- Experience in software design and architecture
- Experience and knowledge on containerized deployments and CI/CD technologies
- Experience in cloud platforms in an added advantage - for e.g. AWS, Azure, and the Google Cloud Platform
- Prior work experience in a similar capacity would be an added benefit
- Delivery management skills
APPLY NOW: https://bit.ly/3aI9ifq