Wiley is a global company that specializes in academic publishing and instructional materials, online education management, and corporate learning and training. For over 200 years we have been helping people and organizations develop the skills and knowledge they need to succeed.
Applications are invited for all candidates to fill the Technical Lead – Service Management Job Opening at Wiley Global Technology (Private) Limited
Closing Date : 28/03/2021
We develop digital education, learning, assessment, and certification solutions to help universities, businesses, and individuals move between education and employment and achieve their ambitions. By partnering with learned societies, we support researchers to communicate discoveries that make a difference. Our online scientific, technical, medical, and scholarly journals, books and other digital content build on a 200-year heritage of quality publishing.
Whether you are just starting out or looking to build on an already successful career, Wiley is always looking for talented, qualified people to join our global team. Our unique culture is distinguished by a collaborative environment that supports open dialogue, candid feedback and enduring relationships. We treat each other with dignity and respect — as human beings first and professionals second.
Summary
We are looking for Technical Lead – Service Management to join within our exciting and rapidly expanding team in Sri Lanka. As a Technical Lead, you will provide consultation to the Service Management Development team and aligns the platform to business strategies and governance decisions. The position documents the platform assesses the impact of new requirements, and provides controls to ensure that correct technical solutions are leveraged in the delivery of business solutions. Overall, the lead developer/administrator possesses advanced ServiceNow and PagerDuty knowledge and skills, as well as has a deep understanding of the business strategy and policies that govern the ServiceNow platform.
Responsibilities:
- Design and develop new Service Management applications and services
- Provide SNOW/PagerDuty SME knowledge and participate in implementing new service requirements
- Take ownership of complex business requirements and work them to completion
- Provide architectural controls and impact analysis for new requirements
- Create and maintain a detailed view of the service management architecture
- Align ServiceNow/PagerDuty platform capabilities to established business strategies
- Assist with estimating release level of effort
- Contribute to releases through configuration tasks and feature delivery
- Optimize stability and usability of service management systems through regular application maintenance
- Assist with incident resolution
- Continually identify opportunities for improvement, such as combining similar solution needs
- Contribute to governance processes
- Lead the implementation of technical best practices, policies, and procedures
- Mentor and guide team members
- Stay current in ServiceNow products and applicable integrated technologies
Requirements:
- A minimum of 5 years working as a ServiceNow/PagerDuty application developer/system administrator
- Extensive experience with enterprise security and architecture, with knowledge of various authentication systems
- Extensive experience in IT service management
- Advanced knowledge of ServiceNow/PagerDuty administration and experience developing applications
- Experience with database design schemas and data modeling
- Strong experience in requirements-gathering
- Experience with middleware and discovery technologies
- Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications
- Expert knowledge in JavaScript and Web Services development languages
- Demonstrated experience in building solutions using Integration Hub, Custom REST API
- Agile mindset with DevOps exposure
APPLY : http://bit.ly/3sB7mf1
