Technical Delivery Engineer vacancies at BoardPAC
Applications are invited for all candidates to fill the Technical Delivery Engineer Job Opening at BoardPAC
Closing Date : 01/04/2021
Do you want to be a part of a Great Place To Work? BoardPAC is a board meeting automation solution provider with a portfolio of 1000+ globally known corporates in over 40 countries with residence offices in USA, South Africa, India, Malaysia & Sri Lanka.
At BoardPAC, our mission is “to become the #1 global board automation solution”. Many of Sri Lanka's top 100 companies such as John Keells, Dialog, MAS, Sampath Bank along with global corporates such as Ernst & Young, Deloitte, Mercedes, Petronas, Central Bank of India are clients of BoardPAC.
Currently, we are looking for dedicated, dynamic, passionate, hard working, persevering, Technical Delivery Engineers to join our internationally growing team. This job is based in Colombo.
We are looking for Technical Delivery Engineers who will be,
- Responsible for the all customer release deployment and upgrades.
- Providing technical resolutions and support for all the customer requests, on Windows, Apple iOS, Android, windows servers and other cloud platforms;
- Interact and support to regional sales team on presales and post sales activities.
- Deployment of software in client environment and onsite visit if required (India and Overseas).
- Maintaining a high degree of customer service for all support queries.
- Taking ownership of user problems and being proactive when dealing with user issues.
- Deployment of service releases, patches, requests and customizations (Onsite or Remote)
- Problem determination, workaround resolution, root cause analysis, major incident management
- Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times
- Flexibility - responsibilities may require occasional evening and weekend work
- Answering the support queries / Technical requests via phone/remotely and email.
- Taking ownership of user problems and being proactive when dealing with user issues.
- Weekend and out-of-hours working necessary depending on business requirements.
Skills & Experience required;
- Understanding of software development cycle
- Practical experience of Windows Server, SQL Server, IIS and networking
- Very in-depth knowledge to troubleshoot the IIS related issues.
- Excellent customer service skills
- Hands-on experience with dockers & Kubernetes is preferred
- Should be able to handle cloud environment such as AWS, Amazon, etc...
- Proper knowledge of Mobile OS (IOS, Android etc..)
- IT Security and Network knowledge troubleshoot the issues.
- Familiar with the VAPT/Pentest assessment for the application.
- Configure DNS and SSL certificate
- Basic scripting knowledge for the SQL and others
- Dev Ops
- Minimum 1-2 Years of relevant experiences
APPLY : http://bit.ly/3b304L7
