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Service Desk Analyst
HCL
Colombo

Location: 
Contract Type: 

Service Desk Analyst at HCL

 

Applications are invited for all candidates to fill the Service Desk Analyst Job Opening at HCL

Closing Date : 09/02/2022

 

Experience: 1-3 Years
 
Job Role:

  • Assist staff with technical support or desktop/laptop computers, applications, printers and related technologies.
  • Assist staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelines.
  • Work with vendor support contacts to resolve technical problems.
  • Work with service desk and RDS as appropriate to determine and resolve problems received from clients.
  • Respond to support requests from service desk, users and other infrastructure teams.
  • Perform upgrades as directed to ensure the longevity of equipment.
  • Keep track of request and make sure they are implemented as planned.
  • Participate in incident handling concerning desktop changes.
  • Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
  • Knowledge in Microsoft environment (desktop & server).
  • Technical understanding of the products building up a desktop service.
  • Experience from the desktop environment.
  • Ensure that computers connect seamlessly with diverse systems including validation systems, file servers, email servers, application servers and administrative systems.
  • Provide weekly reports.
  • Implement best practices.
  • Be the single point of contact with customer.
  • Exposure on managing remote sites.
  • Phone support experience necessary.
  • Technical helpdesk or technical call center experience is necessary.
  • Disciplined, systematic problem-solving skills are required.
  • Experience with Windows and Novell Operating systems.
  • Agree to work on 24*7, rotational shift/off basis.

 

Apply now : https://bit.ly/3zIeQl5

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