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Senior Support Engineer at Virtusa
Applications are invited for all candidates to fill the Senior Support Engineer Job Opening at Virtusa
Closing Date : 30/12/2022
Requirements
- Prior experience on L2/L3 production support team
- Should be able to initiate an incident management call and drive the call with stakeholders from different departments to the resolution
- Hands on experience and knowledge on application monitoring system “Splunk” is a must
- Also be able to write queries, parse logs, extract data from logs to present in table/time chart view, add/remove monitoring checks, configure notifications
- Well versed with Jira
- Should be able to analyze the issue by connecting all the dots in ordering journey on UI
- Knowledge on reporting applications like Tableau, Site improve is an advantage
- Knowledge or experience on Telecom billing applications like ICOMS/CSG/AMDOCS is a plus
- Some experience using AEM backend development/React/Redux. Even if good with frontend development using CSS, HTML, Java Scripts
- Excellent written and verbal communication
- Telecom domain knowledge is an advantage
- Willingness to work in 24*7 shifts and provide extended support
Apply now : https://bit.ly/3VHFGUD
