Operations Engineer
Wavenet is a leading telco software, systems and infrastructure solutions provider to wireless and wireline carriers, with core expertise in delivering carrier-specific off-the-shelf solutions specializing in digital transformation of VAS and BSS platforms through an extensive portfolio of messaging, voice, media, API orchestration and rich digital channel enablement.
Responsibilities
Carryout tasks related to aftercare and maintenance of product / applications, post integration within the agreed SLAs.
Monitor and rectify system issues and ensure necessary tracking is carried out till ticket closure.
Work independently with customer and delivery teams, maintain regular communications to ensure high customer satisfaction in all aspects service delivery.
Report on operational performance for each customer on periodic basis for issue identification and preventive maintenance.
Prerequisites
A team player who is self-driven and works under pressure with good negotiation skills.
Strong problem-solving skills, Root cause analysis and ability to priorities and execute tasks in fast-paced environment with minimal supervision
Exposure in VAS application installation and troubleshooting. (VAS products such SMSC, MMSC, Messaging Gateway, IVR, etc).
Hands on experience and knowledge in protocols such as M3UA, Sigtran, SMPP, SIP, RTP.
Experience in configuring and troubleshooting Databases (MySQL , MongoDB , and mnesia)
3-6 of experience in similar operations role
Ability to work On-Call and willing to travel to client sites
Please send your CV to careers@globalwavenet.com within next 7 days with the subject "Operations Engineer"
Closing Date : 30/10/2019
