Applicants are invited to apply for the position of Operations Engineer Sysco LABS Sri Lanka.
The Role:
· Provide reactive support through the troubleshooting of technical issues, unblocking users and detecting root cause(s) based on SLA’s.
· Identify and resolve complex application, network, platform and cloud-based connectivity issues.
· Ensure that systems are fully operational, and any loss of service is restored within SLA’s.
· Engage and coordinate with end-users and other stakeholders such as engineering and 3rd parties during the issue resolution process.
· Support upgrades and new deployments of the applications.
· Monitor and proactively manage application issues.
· Work on a roster covering 24/7 support to our end users.
· Provide feedback to the dev team on production issues and help prioritize any solutions for a smooth end-user experience.
· Work closely with the engineering team to understand the architecture, integration points, technology etc. of the products.
The Profile:
· A Bachelor’s Degree in Information Technology or equivalent.
· For the Operations Engineer position: 1 – 2 years of experience in technical support/systems administration will be a key advantage.
· For the Senior Operations Engineer position: 2 – 4 years of experience in a technical support/systems administration will be a key advantage.
· Excellent command of written and spoken English.
· Knowledge and experience on the Windows server / UNIX platforms.
· Sound network troubleshooting knowledge including LAN/WAN, DHCP, TCP/IP, Firewalls, and Routing.
· Sound debugging capabilities using log files, web browser logs and cloud based dashboards
· Knowledge of SQL; the ability to write and execute queries and understand database.
· A dynamic personality with a good balance of technical abilities and communication skills who can handle pressure situations.]
Closing Date- 20/02/2020
Apply- Apply via LinkedIn
