Online Payments Fraud Analyst at Wiley
Applications are invited for all candidates to fill the Online Payments Fraud Analyst Job Opening at Wiley
Closing Date : 20/10/2021
At Wiley, we welcome you for who you are, the background you bring, and embrace individuals who get excited about learning whether online or by book. Learning is for everyone, and so is our workplace. Bring your experiences, your perspectives, and your passion. It is in our differences that we empower the way the world learns.
The primary role of the Payments Fraud Analyst is to help prevent, detect and investigate incidents of credit card payment fraud online. The analyst will monitor and evaluate credit cardholder payment disputes reported by the merchant banks and collaborate with customer support and accounts receivable to research and respond to each claim. The role requires strong written and verbal communication skills, excellent customer service skills, well-developed analytical and decision-making skills, as well as documentation and organizational skills to keep all records related to a dispute in order. Additionally, the analyst must be familiar with both domestic and international rules and regulations related to credit card chargebacks and help ensure the team adheres to those guidelines.
How you will make an impact:
- Monitor fraud tool performance looking for patterns of fraudulent activity.
- Monitor, investigate, and respond to dispute inquiries received from the merchant banks.
- Collaborate with AR on chargeback guarantee workflows with Riskified.
- Prepare weekly chargeback reports that comply with merchant bank requirements for chargeback representment
We are looking for people who:
- A minimum of 2 years experience.
- Written and verbal communication skills.
- Microsoft and online tools experience.
- Good time management skills.
DESIRABLE
- 4 years of degree in Fraud Management/Customer Service
About Wiley:
We are in one of the most dynamic periods in our history as technology, globalism, and economic diversity create far-reaching changes in the world. As a learning business, Wiley makes meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their careers. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. The company’s headquarters are in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada.
Apply now : https://bit.ly/3AuhLxB
