Manager
Wiley
Colombo

Manager vacancies at Wiley
 
Applications are invited for all candidates to fill the Manager Job Opening at Wiley
Closing Date : 23/06/2021
 
Responsibilities

• Utilize technical environment knowledge to assure services and components are designed and delivered to meet their availability targets.
• Provide a holistic view of the environment and make recommendations to improve overall service.
• Analyze and define IT Services to meet agreed upon Service Levels
• Design, develop, and manage appropriate monitoring and reporting of services as well as ensure that all IT services are designed and managed to meet agreed upon availability targets.
• Ensure that Availability Testing is reviewed and maintained throughout for our IT Services
• Work with various technology teams to identify and implement lessons learned from each event
• Provide leadership and training to reports and peers specific to Service Continuity functions

Requirements

• College degree in Technology or related field
• 10+ years in a related technology position (Incident, Problem or Service manager position, Operations Lead, etc.)
• Demonstrable experience with various monitoring, performance, or capacity tools
• Strong knowledge of Server, Storage, Network, Middleware, Application and Cloud technologies.
• Ability to work with remote colleagues
• Strong Knowledge of ITIL processes, particularly Incident and Problem Management
• Ability to communicate at all organizational levels
• Clear & concise business & technical writing
• Self-motivated; Ability to embrace change & adjust approach
• Strong ability to lead by example & coach team
• Travel may be required

 
APPLY NOW : https://bit.ly/3yB3dM7