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Manager - Senior Quality Checker
HSBC
Colombo

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Manager - Senior Quality Checker at HSBC

 

Applications are invited for all candidates to fill the Manager - Senior Quality Checker Job Opening at HSBC

Closing Date : 27/10/2021

 

Some careers shine brighter than others.
 
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
 
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
About HSBC - Global Service Centres
 
Our Global Service Centres are an integral part of Global Operations. Employees based there manage day-to-day customer transactions and processes for the global businesses. This may include transactions for our retail bank such as processing loans, credit cards, insurance and mortgage applications, opening new accounts, and managing customer enquiries through contact centres and digital platforms.
Employees in the Global Service Centres also run and manage operations for commercial bank customers. This includes processing credit applications, facilitating payments and managing the import and export transactions that enable customers to protect and grow their businesses through international trade
 
We are currently seeking an experienced professional to join our team in the role of Manager – Senior Quality Checker (Global Career Band 6)
 
In this role: 
 
The Manager - Senior Quality Checker will
 

  • Be responsible for reviewing risk related responses received for Third Party Engagements
  • Ensure that responses meet the standards of HSBC (these are pre-defined[SM1] )
  • Perform independent quality assurance on control tasks to ensure they have been assessed accurately,
  • Perform a detailed review of the Residual Risk Questionnaires received from suppliers, external third parties, reviewing responses and evidence against defined quality standards, coordinating remediation activity between third party, third party engagement managers (TPEM), Case Advisor and other internal parties
  • Perform independent quality assurance on Control tasks that have been completed by the TPEM or Case Advisor to ensure they have been completed to the required third party management (TPM) and category standards
  • Documenting findings from the quality assurance reviews
  • Build an understanding of the engagement, the business and the risks associated to engagement categories
  • Working with Stakeholders in overseas countries to communicate the feedback and provide clear guidance on how to remediate
  • Identifying consistent areas of failure and supporting the solution of continuous improvement to improve right-first-time measures
  • Seeking guidance from the Hub Subject Matter Experts (SME) or other internal parties as required
  • Escalate any issues in a timely manner to your Team Lead or SME

 
Leadership & Teamwork
 

  • Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing
  • Work with Case Advisor peers in all Hubs locations in overseas countries to ensure consistency and to promote a continuous improvement environment
  • Maintain transparent communication channels with all relevant stakeholders
  • Promptly respond to requests from stakeholders in relation to risk management actions, tasks and quality of outputs
  • Ensures that they have completed the appropriate training to be proficient in the role

 
What you will need to succeed in the role:
 
Functional Knowledge

  • Prior quality assurance or audit experience, ideally within the context of third party or risk management
  • Strong relationship management experience
  • A good understanding and experience of the Global Businesses and Global Functions within a Bank.
  • Prior Third Party Risk Management related operational risk experience with a financial institution or at a regulatory agency or major consulting firm would be desirable
  • Prior experience in a risk management environment, ideally specific Third Party Risk Management
  • Demonstrable examples of team work and collaboration with internal and external customers
  • Attention to detail and proactive awareness of internal and external policies
  • Have excellent communication in English, coaching and influencing skills with peers, subordinates and suppliers
  • A good understanding of the regulatory environment within the region and knowledge of third party risk
  • Excellent written and verbal communication skills English and proficient in MS tools
  • A good understanding of one or more Risk Domains is desirable (providing support and guidance to business functions);
  • Resilience Risk (Buildings, Business Continuity, Information & Cyber, Physical Security, Transaction Processing)
  • People Risk,
  • Legal Risk,
  • Financial Crime and Fraud Risk (Anti-Bribery & Corruption), Anti Money Laundering, Sanctions, Internal Fraud)
  • Financial Reporting and Tax Risk,
  • Regulatory Compliance Risk,
  • Strategic (Reputational) Risk,
  • Model Risk

 
What additional skills will be good to have?
 
Others

  • Academic qualification: Bachelor’s degree or demonstration of relevant industry experience
  • The HUB will support global businesses and functions, the ability to converse fluently in more than 1 language is desirable.
  • Experience of Centers of Excellence or Global Service Centers in the context of large global organizations
  •  [SM1]

 
We want everyone to be able to fulfil their potential, which is why we provide a range of flexible working arrangements and family friendly policies.
If interested, please e-mail your CV to hdplcareers@hsbc.com indicating the position applied for as the subject.
 
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
 
You’ll achieve more when you join HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
Issued by HSBC Electronic Data Processing (Lanka) Private LTD
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019- nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

 

Apply now : https://bit.ly/2XYPpxa

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