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Manager - Product & Operations, CES
ADA
Colombo

Location: 
Contract Type: 

Manager - Product & Operations, CES at ADA

 

Applications are invited for all candidates to fill the Manager - Product & Operations, CES Job Opening at ADA

Closing Date : 31/01/2022

 

What you will do?

Manager, Product & Operations, CES, will report to the Director, CES and will be working closely with the Customer Engagement Team to Manage Existing & New Products and Services. The Candidate will also oversee Operations & Executions of Marketing campaigns and Digital Solutions for our clients within the Department,

  • Responsible for proper execution of regular campaigns under CES platform/solutions
  • Ensure operational excellence in all different platforms & inventories
  • Act as a point of contact for clients to help with their campaign operations
  • Handle the hotline to ensure that customer queries and complaints are properly addressed
  • Collaborate with internal technology and partner teams to troubleshoot any issues with platforms and fix bugs
  • Ensure that established processes and SLAs are adhered to carry out smooth operations
  • Prepare reports to share results and analyze performance
  • Responsible to ensure local team is geared to be a center of excellence to support operations in other markets (Middle East) from time to time.
  • P&L accountability of the CES business vertical

What skills and experience you will need?

  • Business & Information Technology/ Business Admin, related Academic Certifications
  • 5- 7 year experiences in Telco, Digital & OTT Business advertising
  • Problem solving using Applications/Tools
  • Customer Centricity
  • Above average skills in IT/Digital Marketing Tools/Applications
  • High Proficiency in Microsoft Office Tools & Capabilities is Mandatory
  • Excellent skills in Managerial Communication and Customer Servicing
  • Demonstrated ability to take ownership and delivery

Values Which Support Our Vision And Culture

  • Act NOW
  • Win Win!
  • Shape Industries
  • Driven by Data
  • Stay Humble, Stay Hungry
  • Disrupt the Status Quo

 

Apply now : https://bit.ly/32YSMql

Contact Employer

If you are interested in this job, feel free to submit your info to the employer.

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