Manager - HR Shared Services
London Stock Exchange Group Sri Lanka

Contract Type: 

Applications are open for all candidates to fill the Manager - HR Shared Services Job Vacancy at London Stock Exchange Group Sri Lanka


Role Profile

Reporting to the Head of Shared Services BSL directly and as subject matter expert to the Global HR Operations Delivery Manager and operating in the Global HR Shared Services department. Responsible for all people & process issues within the designated teams and leading a team of HR Administrators, HR System Analysts, payroll, recruitment administrative specialists and a HR system technical team to achieve SLA


The HR Shared Services Manager will work closely with the quality team to help the organization achieve its goals in an efficient and an effective manner and in the best interest of the customer, management and employees in the respective teams. This position will involve co-ordinating with client counterpart in managing overall service delivery for the Group and mitigating risks & escalations.

Responsibilities in this role are subject to change as required by the Company



Ensure that service levels are met as agreed with the Global HR Operations Delivery Manager in the Service Level Agreement.

Communicate any service delivery issues, deviations or potential delays in achieving deadlines, to the management and the business.

Ensure that quality standards are met.

Ensure that Standard Operating Procedures are reviewed and updated accordingly and this role is responsible for process improvement across HR SSC in coordination with onshore colleagues.

Provide guidance and assistance to teams in holiday planning and cross-training timetables.

Overall knowledge of all systems and processes performed by the team.

Facilitating of system access requests and training for new joiners

Obtain customer feedback, escalate appropriately, inform the team and

collectively take corrective action.

VOC (Voice of Customer) scores are met or exceeded.

Establish relationships with the management and all support functions.

Ensure complete, transparent and frequent communication with management.

Identify areas of improvement in processes, design solutions and initiate


Work with the Global HR Operations Delivery Manager on obtaining the right people

with the right skill set for the job.

Liaise with the Global HR Operations Delivery Manager on attrition related issues

and keep attrition levels to a minimum

Ensure rewards and recognition is given to the team as a whole and to individuals.

Ensure all Human Resources records relating to the operations team are being


Conduct team meetings, encourage discussion among the team and cascade

appropriate and relevant information to the team.


Candidate profile I Key skills

Degree or equivallent professional qualification from a reconized university

Extensive experience in HR Service Operations, specifically in areas relating to

HR Systems & Administration, HR Lifecycle Operations.

Minimum 5 years of experience in a managerial role

Excellent oral communications and experience with dealing with customers at all levels in an organisation

Prior experience in HRMS environment

Strong understanding of HR processes and applications

Excellent command of English both in written and spoken

Have strong people management and leadership skills

Customer centricity

Ability to motivate and drive a focused team in a changing environment

Strong Team Player

Confidence to make decisions in the area of responsibility

Ability to work on own initiatives to provide solutions

Excellent organisational and time management skills.

Ability to work under pressure and to tight deadlines

Ability to be flexible and adaptable to new and changing responsibilities

Ability to move between roles and travel between various business locations on short notice

Understanding of HR systems data compliance and privacy requirements

Significant experience of HR systems projects, which could include deployment,

upgrade and maintenance

Flexibility with working hours (cross time zones).



Closing Date : 10/12/2019


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