Manager - HR Shared Services
London Stock Exchange Group

Contract Type: 

Applications are invited for all candidates to fill the Manager (HR Shared Services) Job Post at London Stock Exchange Group


  • Ensure that service levels are met as agreed with the Global HR Operations Delivery Manager in the Service Level Agreement.
  • Communicate any service delivery issues, deviations or potential delays in achieving deadlines, to the management and the business.
  • Ensure that quality standards are met.
  • Ensure that Standard Operating Procedures are reviewed and updated accordingly and this role is responsible for process improvement across HR SSC in coordination with onshore colleagues.
  • Provide guidance and assistance to teams in holiday planning and cross-training
  • timetables.
  • Overall knowledge of all systems and processes performed by the team.
  • Facilitating of system access requests and training for new joiners
  • Obtain customer feedback, escalate appropriately, inform the team and collectively take corrective action.
  • VOC (Voice of Customer) scores are met or exceeded.
  • Establish relationships with the management and all support functions.
  • Ensure complete, transparent and frequent communication with management.
  • Identify areas of improvement in processes, design solutions and initiate implementation
  • Work with the Global HR Operations Delivery Manager on obtaining the right people with the right skill set for the job.
  • Liaise with the Global HR Operations Delivery Manager on attrition related issues and keep attrition levels to a minimum
  • Ensure rewards and recognition is given to the team as a whole and to individuals.
  • Ensure all Human Resources records relating to the operations team are being maintained.
  • Conduct team meetings, encourage discussion among the team and cascade appropriate and relevant information to the team.


Candidate profile I Key skills

  • Degree or equivallent professional qualification from a reconized university
  • Extensive experience in HR Service Operations, specifically in areas relating to
  • HR Systems & Administration, HR Lifecycle Operations.
  • Minimum 5 years of experience in a managerial role
  • Excellent oral communicatlons and experience with dealing with customers at all levels in an organisation
  • Prior experience in HRMS environment
  • Strong understanding of HR processes and applications
  • Excellent command of English both in written and spoken
  • Have strong people management and leadership skills
  • Customer centricity
  • Ability to motivate and drive a focused team in a changing environment
  • Strong Team Player
  • Confidence to make decisions in the area of responsibility
  • Ability to work on own initiatives to provide solutions
  • Excellent organisational and time management skills.
  • Ability to work under pressure and to tight deadlines
  • Ability to be flexible and adaptable to new and changing responsibilities
  • Ability to move between roles and travel between various business locations on
  • short notice
  • Understanding of HR systems data compliance and privacy requirements
  • Significant experience of HR systems projects, which could include deployment,
  • upgrade and maintenance
  • Flexibility with working hours (cross time zones).



Closing Date : 20/11/2019

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