fbpx

Manager - HR Shared Services
London Stock Exchange Group
Colombo

Location: 
Contract Type: 

Applications are invited for all candidates to fill the Manager (HR Shared Services) Job Post at London Stock Exchange Group

Responsibilities

  • Ensure that service levels are met as agreed with the Global HR Operations Delivery Manager in the Service Level Agreement.
  • Communicate any service delivery issues, deviations or potential delays in achieving deadlines, to the management and the business.
  • Ensure that quality standards are met.
  • Ensure that Standard Operating Procedures are reviewed and updated accordingly and this role is responsible for process improvement across HR SSC in coordination with onshore colleagues.
  • Provide guidance and assistance to teams in holiday planning and cross-training
  • timetables.
  • Overall knowledge of all systems and processes performed by the team.
  • Facilitating of system access requests and training for new joiners
  • Obtain customer feedback, escalate appropriately, inform the team and collectively take corrective action.
  • VOC (Voice of Customer) scores are met or exceeded.
  • Establish relationships with the management and all support functions.
  • Ensure complete, transparent and frequent communication with management.
  • Identify areas of improvement in processes, design solutions and initiate implementation
  • Work with the Global HR Operations Delivery Manager on obtaining the right people with the right skill set for the job.
  • Liaise with the Global HR Operations Delivery Manager on attrition related issues and keep attrition levels to a minimum
  • Ensure rewards and recognition is given to the team as a whole and to individuals.
  • Ensure all Human Resources records relating to the operations team are being maintained.
  • Conduct team meetings, encourage discussion among the team and cascade appropriate and relevant information to the team.

 

Candidate profile I Key skills

  • Degree or equivallent professional qualification from a reconized university
  • Extensive experience in HR Service Operations, specifically in areas relating to
  • HR Systems & Administration, HR Lifecycle Operations.
  • Minimum 5 years of experience in a managerial role
  • Excellent oral communicatlons and experience with dealing with customers at all levels in an organisation
  • Prior experience in HRMS environment
  • Strong understanding of HR processes and applications
  • Excellent command of English both in written and spoken
  • Have strong people management and leadership skills
  • Customer centricity
  • Ability to motivate and drive a focused team in a changing environment
  • Strong Team Player
  • Confidence to make decisions in the area of responsibility
  • Ability to work on own initiatives to provide solutions
  • Excellent organisational and time management skills.
  • Ability to work under pressure and to tight deadlines
  • Ability to be flexible and adaptable to new and changing responsibilities
  • Ability to move between roles and travel between various business locations on
  • short notice
  • Understanding of HR systems data compliance and privacy requirements
  • Significant experience of HR systems projects, which could include deployment,
  • upgrade and maintenance
  • Flexibility with working hours (cross time zones).

 

 

Closing Date : 20/11/2019

Contact Employer

If you are interested in this job, feel free to submit your info to the employer.

Find More Managment Jobs, Find More Human Resources Jobs
Find More London Stock Ex... Jobs

+ Other Jobs in Managment

+ Other Jobs by London Stock Exchange Group