Applications are invited for all candidates to fill the Lead-Service Delivery Engineer Job Opening at Wavenet International (Pvt) Ltd.
Closing Date : 04/12/2020
Lead-Service Delivery Engineer
Wavenet is a leader in providing software platforms and solutions specializing in VAS (value-added services) and channel orchestration for global wireless and wireline telecommunication carriers. We are a fast-growing, dynamic technology company with operations and customers in 20+ countries spanning across Oceania, APAC, Africa to Latin America.
We are looking for a leader who thrives in a demanding environment and accomplishes challenging assignments with minimum supervision and instruction.
The opportunity exists for an exceptional individual passionate about providing unparalleled customer experience by seeking to continuously improve how we deliver solutions to our clients.
Responsibilities
- Lead a team of engineers and manage tasks related to aftercare and maintenance of product/applications, post-integration within the agreed SLAs.
- Monitor and rectify system issues and ensure necessary tracking is carried out till ticket closure.
- Work independently with customer and delivery teams, maintain regular communications to ensure high customer satisfaction in all aspects of service delivery.
- Report on operational performance for each customer on a periodic basis for issue identification and preventive maintenance.
Prerequisites
- Over 5 years of experience in similar service delivery or operations role
- Exposure in VAS application installation and troubleshooting. (VAS products such SMSC, MMSC, Messaging Gateway, IVR, etc)
- Hands on experience and knowledge in protocols such as M3UA, Sigtran, SMPP, SIP, RTP.
- Experience in configuring and troubleshooting Databases (MySQL, MongoDB, and mnesia)
- A team player who is self-driven and works under pressure with good negotiation skills
- Ability to work on-Call and travel to client site as and when needed.
If you consider yourself as the ideal candidate for the position,
Email your CV to : careers@globalwavenet.com
