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IT Support Engineer vacancies at Persistent Systems
Applications are invited for all candidates to fill the IT Support Engineer Job Opening at Persistent Systems
Closing Date : 30/01/2021
Essential Criteria
- Minimum 5-7 years of work experience as a Technical Support Engineer/Desktop Support Engineer or similar role
- Knowledge on Windows OS (all Versions), DHCP, DNS, Basic understanding of Active Directory and Network knowledge of deployment of compliance tools such as SCCM, Antivirus & Encryption
- Installation of Windows OS through SCCM and other sources
- Hands-on experience with Windows/Linux/Mac OS environments for remote troubleshooting
- Good understanding of computer systems, mobile devices and other tech products
- Good understanding of use of ticketing tool. Preferably BMC Remedy
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication (verbal & written) skills
- Must understand the importance of knowledge base and prepare articles on the solutions provided
- Ability to provide step-by-step technical help, both written and verbal
- Familiarity with remote desktop applications and help desk software (Microsoft Teams, RDC, etc.)
- Certification in Microsoft, Linux, MAC, or similar technologies will be a value add
- Basic knowledge of ITIL, ITSM and Network Technology will be an added advantage
Responsibilities
- Preparation and allocation of desktop/ laptop
- Maintaining Asset Inventory
- Responsible for handling day to day service requests through ticketing tool
- Learn and follow Internal process of Incidents and problem management in defined SLAs
- Responsible for following change management cycle and perform infrastructure changes
- Participation in new network deployment projects to work from Planning to post implementation support
- Provide on-call support outside standard working hours (on need basis)
- Continues upskilling on new technology deployed in company
What We Offer
- Opportunities to stay in par with latest industry standards and technologies
- Competitive and an attractive Salary
- Additional Training and Development
- Medical, Life and Critical illness Insurance benefits
- Great working culture with exciting extracurricular activities and clubs such as Yoga, Toastmasters, Fitness Classes & etc.
“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”
APPLY : http://bit.ly/3aTxmfZ