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IT Support Engineer
Persistent Systems
Colombo

Location: 
Contract Type: 

IT Support Engineer vacancies at Persistent Systems
 
Applications are invited for all candidates to fill the IT Support Engineer Job Opening at Persistent Systems
Closing Date : 30/01/2021
 
Essential Criteria
 

  • Minimum 5-7 years of work experience as a Technical Support Engineer/Desktop Support Engineer or similar role
  • Knowledge on Windows OS (all Versions), DHCP, DNS, Basic understanding of Active Directory and Network knowledge of deployment of compliance tools such as SCCM, Antivirus & Encryption
  • Installation of Windows OS through SCCM and other sources
  • Hands-on experience with Windows/Linux/Mac OS environments for remote troubleshooting
  • Good understanding of computer systems, mobile devices and other tech products
  • Good understanding of use of ticketing tool. Preferably BMC Remedy
  • Ability to diagnose and troubleshoot basic technical issues
  • Excellent problem-solving and communication (verbal & written) skills
  • Must understand the importance of knowledge base and prepare articles on the solutions provided
  • Ability to provide step-by-step technical help, both written and verbal
  • Familiarity with remote desktop applications and help desk software (Microsoft Teams, RDC, etc.)
  • Certification in Microsoft, Linux, MAC, or similar technologies will be a value add
  • Basic knowledge of ITIL, ITSM and Network Technology will be an added advantage

 
Responsibilities
 

  • Preparation and allocation of desktop/ laptop
  • Maintaining Asset Inventory
  • Responsible for handling day to day service requests through ticketing tool
  • Learn and follow Internal process of Incidents and problem management in defined SLAs
  • Responsible for following change management cycle and perform infrastructure changes
  • Participation in new network deployment projects to work from Planning to post implementation support
  • Provide on-call support outside standard working hours (on need basis)
  • Continues upskilling on new technology deployed in company

 
What We Offer
 

  • Opportunities to stay in par with latest industry standards and technologies
  • Competitive and an attractive Salary
  • Additional Training and Development
  • Medical, Life and Critical illness Insurance benefits
  • Great working culture with exciting extracurricular activities and clubs such as Yoga, Toastmasters, Fitness Classes & etc.

 
“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”
 
APPLY : http://bit.ly/3aTxmfZ

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