Camso is seeking candidate for IT Infrastructure Operations Specialist position.
Camso, the Road Free company, is active in 26 countries around the world, with more than 7,500 dedicated employees located primarily in Asia, Europe and North America. We have 3 R&D centres, 22 manufacturing plants, and operate an international distribution network in over 100 countries.
When you choose to work with us, you join a team that's always on the move to achieve its dreams. You want to reach your true career potential and break new ground? Join us where the road ends.
THE CHALLENGE
Reporting to the IT Infrastructure and Operations Senior Manager, the selected candidate's responsibilities will be to maintain and support the IT global infrastructure within a global 24x7x365 Data Center environment. This includes daily operations, support, system tuning, automation, troubleshooting, monitoring, and documentation of designated systems along with disaster recovery planning and execution
KEY RESPONSIBILITIES
- Provide 2nd level support for all reported IT Infrastructure issues, document problems and solutions as required for the global enterprise network. Assist and work with 1st level support.
- Manage, maintain, and update configuration documentation and support ticketing system to track all items to resolution and to identify support trends.
- Manage servers, including e-mail, files, print, terminal and application servers and their associated operating systems and software.
- Fulfill service level agreements, with respect to availability, performance, capacity, and security.
- Identify opportunities and recommend solutions that will enhance business processes within a continuous improvement culture. Review performance trends, and suggest future requirements to maintain acceptable performance levels and accommodate corporate growth.
- Act as the situation manager during major incidents, in order to resolve unplanned events adversely affecting the environment, then review and implement preemptive solutions.
- Escalate and route complex or unsolved problems to third party specialists and vendors
- Perform audits and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.
- Assist on projects or special initiatives as assigned.
- Work in an Agile/Lean environment, where teamwork and ongoing improvement are valued;
- Be available on-call for 7/24 support on a weekly rotation basis.
Requirements
- Bachelor's degree in Computer science / Information technology or equivalent, Higher Diploma from a recognized educational institute;
- Minimum 4 years of experience in a similar role;
- Professional vendor specific certifications such as: MCSA, MCSE. CCNA, CCNP, VCP or non-vendor specific certifications from CompTIA or SNIA is considered an asset
- Analytical and creative problem solving approach;
- Excellent written and verbal communication skills;
- Able to prioritize and execute tasks in a high-pressure environment.
