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Incident Manager at Sysco Labs
Applications are invited for all candidates to fill the Incident Manager Job Opening at Sysco Labs
Closing Date : 05/02/2022
We are currently on the lookout for Incident Managers to join our team.
What you will be responsible for:
- Own the incident management process and ensure system incidents are coordinated and resolved via adhering to the best practices to minimize business impact.
- Primary point of contact for all major incidents for all systems, infrastructure and connectivity issues at Sysco.
- Monitor the incidents and manage workload in their respective queues to ensure that Service Level Agreement and Operational Level Agreement are respected.
- Initiate and manage escalation of information and expectations by ensuring appropriate levels of communication to management and key stakeholders.
- Provide Post Incident Reviews and Post Incident Communications for major incidents with the focus on identifying process or operational improvements.
- Ensure that incidents assigned to relevant support groups are resolved and that service is restored.
- Follow up on unresolved long-standing problems and trending issues to make sure proper root cause analysis is done and permanent fixes are put in place.
- Get involved in providing continuous feedback to refine incident management procedures and contribute to knowledge base.
What you need to have to apply for this position:
- Bachelor’s degree in computer science / Information Technology or equivalent qualification.
- 6+ years of experience in the industry and 2+ years in the capacity of Incident Management.
- Experience and knowledge of incident management principles, methodologies and tools.
- Exposure with large-scale organizational technical operations / business consulting efforts.
- Strong business acumen and ability to understand organizational structure and challenges.
- Familiarity with Agile practices and tools.
- Strong analytical, logical thinking and decision-making skills.
- Superior English language and communication skills - both written and verbal.
- Incident management certification is an added advantage.
Why you should join Sysco LABS:
- An attractive base compensation and benefits package which is comfortably above market rates.
- The opportunity to work with high caliber individuals across the organization.
- Technical training and soft skills development programs.
- Fast career growth, recognition and senior leadership opportunities for good performers.
- A flexible, diverse and entrepreneurial work environment, and a fun work culture that celebrates success regularly.
Apply now : https://bit.ly/3mVNnHF