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Incident Manager
Sysco Labs
Colombo

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Incident Manager at Sysco Labs

 

Applications are invited for all candidates to fill the Incident Manager Job Opening at Sysco Labs

Closing Date : 05/02/2022

 

We are currently on the lookout for Incident Managers to join our team.
 
What you will be responsible for:

  • Own the incident management process and ensure system incidents are coordinated and resolved via adhering to the best practices to minimize business impact.
  • Primary point of contact for all major incidents for all systems, infrastructure and connectivity issues at Sysco.
  • Monitor the incidents and manage workload in their respective queues to ensure that Service Level Agreement and Operational Level Agreement are respected.
  • Initiate and manage escalation of information and expectations by ensuring appropriate levels of communication to management and key stakeholders.
  • Provide Post Incident Reviews and Post Incident Communications for major incidents with the focus on identifying process or operational improvements.
  • Ensure that incidents assigned to relevant support groups are resolved and that service is restored.
  • Follow up on unresolved long-standing problems and trending issues to make sure proper root cause analysis is done and permanent fixes are put in place.
  • Get involved in providing continuous feedback to refine incident management procedures and contribute to knowledge base.

 
 
What you need to have to apply for this position:

  • Bachelor’s degree in computer science / Information Technology or equivalent qualification.
  • 6+ years of experience in the industry and 2+ years in the capacity of Incident Management.
  • Experience and knowledge of incident management principles, methodologies and tools.
  • Exposure with large-scale organizational technical operations / business consulting efforts.
  • Strong business acumen and ability to understand organizational structure and challenges.
  • Familiarity with Agile practices and tools.
  • Strong analytical, logical thinking and decision-making skills.
  • Superior English language and communication skills - both written and verbal.
  • Incident management certification is an added advantage.

 
Why you should join Sysco LABS:

  • An attractive base compensation and benefits package which is comfortably above market rates.
  • The opportunity to work with high caliber individuals across the organization.
  • Technical training and soft skills development programs.
  • Fast career growth, recognition and senior leadership opportunities for good performers.
  • A flexible, diverse and entrepreneurial work environment, and a fun work culture that celebrates success regularly.

 

Apply now : https://bit.ly/3mVNnHF

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