All applicants meeting the necessary requirements are invited to apply for this job position of Contact Center Agent at HSBC Bank.
We are currently seeking individuals to join our Contact Centre as Junior Banking Assistant/Banking Associate, Tele Marketing Agent.
In this role, you will:
- Be required to meet all Contact Center performance objectives
- Provide an excellent customer experience to all our internal and external customers
- Ensure that customer issues / problems are effectively investigated and resolved
- Contribute effectively towards the teams’ performance
- Ensure to comply with HSBC Group policies and procedures, including regulatory requirements
To be successful in this role, you should meet the following requirements:
- Successful completion of GCE O/L Examinations, applicants with pending GCE A/L Examinations results may apply
- Other academic or professional qualifications (fully or partially completed) related to the banking or finance industries would be advantageous
- Strong communication and interpersonal skills
- A passion for delivering superior customer service
- A professional, goal-oriented and innovative approach, with strong organisational skills
- Excellent collaborative skills with the ability to work effectively in a team
Please email your CV to: career@hsbc.com.lk, including the job reference code ‘Contact Centre Agent’ in the subject line.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional
development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
The Hong Kong and Shanghai Banking Corporation Limited – Sri Lanka is a licensed commercial bank supervised by the Central Bank of Sri Lanka.
(We wish to restate that all CV's for this employment opportunity can only be routed via the HSBC Bank website. Please don't apply this job through Careerfirst.lk web site.)
Closing Date: 31/01/2020
Apply- Apply via LinkedIn
