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Applications are invited for all candidates to fill the Executive (Customer Experience) Job Opening at Mobitel (Pvt) Ltd
Executive - Customer Experience (Colombo)
JOB ROLE:
- Maintain and deliver high standard of service levels in customer engagement.
- Focus on customer retention, develop customer potential and loyalty to increase cross selling and
- upselling through products and services.
- Understand the customer requirements and serve their needs promptly to build customer loyalty.
- Handle customer service center operations including inventory, bill collections, promotions, customer
- engagement & achieving set standards on process audits.
- Assist Mobitel authorized dealers, alternative partners and other stakeholders in business activities.
QUALIFICATIONS & EXPERIENCE:
- Passed the G.C.E. O/L and A/L examinations.
- Diploma in General Management or Marketing is preferred.
- Minimum 2 years' experience in Customer Care in a Telecom/ Banking industry is required.
- Excellent communication Skills in English/ Sinhala and Tamil being an added advantage.
- Must be competent in Microsoft Office Packages.
- Be able to work in a team environment as well as with all levels of staff in the organization.
- Excellent presentation, negotiation and communication skills.
- Sound technical knowledge in handling mobile phones and data devices.
- Ability to solve problems, as well as to listen, understand the needs/ concern of customers.
If interested, e-mail your resume to career@mobitel.lk on or before 23/09/2020
Closing Date : 23/09/2020
