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Applications are open for all candidates to fill the Executive (Agency Recovery) Job Vacancy at Cargills Bank Limited
Executive — Agency Recovery
KEY RESPONSIBILITIES
- Manage and drive the front-end tele-calling teams & Agency teams to achieve assigned targets
- Maintain the flow rates. delinquency. NPL ratios on assigned delinquent portfolios
- Handle recruitment for tele-collections teams & Agency hiring
- Manage the tele-calling agents, field officers, Outsource Agencies and assist them to manage their portfolios
- Monitor & build checks / controls to surface irregularities and set procedures and audit policies which are to be followed up in the department
- Allocate tele-calling queues & Agency queues to be actioned based on the account queue process
- Communicate With customers and arrange amicable settlements of debt
- Provide MIS and required data to the management
- Handle proceedings with lawyers and Outsourced Agency Management teams on recovery action
- Coordinate with both internal and external customers to sort out any issues and grievances successfully
- Provide staff training, Agency officer training on basic phone skills, customer service and phone etiquette
- Assisting the automation process in the department with the implementation new systems
EXPERIENCE & QUALIFICATIONS
- Minimum 3 years of experience in Recoveries with at least one year as a Senior Banking Assistant with the exposure to Collections & Recovery
- Full / Part qualification in Banking or a Degree from a reputed University
- Previous experience in managing large outbound call centre teams & Agency teams will be an advantage
- Sound analytical, MIS skills & negotiation & communications skills
- Ability to converse in all three languages will be an added advantage
- Competencies in Excel, Word & Power Point
Interested candidates are invited to send their CVs to career@cargillsbank.com mentioning the post applied for, in the subject line of the email on or before 11th November 2019
Head of Human Resources
Cargills Bank Limited
NO. 696, Galle Road, Colombo 03.
Email: career@cargillsbank.com
Closing Date : 13/11/2019