Engineer – Operations Center at Wiley
Applications are invited for all candidates to fill the Engineer – Operations Center Job Opening at Wiley
Closing Date : 31/12/2021
Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.
About the Role:
Engineer – Operations Center will be responsible to identify, isolate, investigate, inform detect and protect service availability & data across a wide spectrum of source types and locations. The role is required to validate events or reports and determine if the event constitutes an incident. Ensuring incidents are properly entered into the appropriate reporting system and determine the severity and impact of the incident as well as take any initial corrective measures as the situation calls for. This role will also focus on operations activities such as batch scheduling, processing, monitoring, and remediation for services key to the back-office activities that run the business. This role will be a primary initiator of the Major Incident process and work with Incident Management to coordinate communications and gathering of on-call resources.
How you will make an impact:
- Provide monitoring, correlation analysis, incident response, validate events or reports, determine if the event constitutes an incident.
- Ensure that events, batch/job failures, or reports are validated and properly entered the appropriate reporting systems.
- Ensure that documentation for Runbooks is compliant for their purpose and remediate as needed. Provide, develop, and maintain a forensic capability to enhance response to, support of, and investigation into major incidents.
What we look for:
- Bachelor’s degree preferably in Computing, Information Technology with internship or 1-year related experience, OR IT related Higher Diploma with 2 years+ experience (Related experience in IT operational roles, Technology support / administration roles, etc.)
- Good analytical & organizational skills with attention to detail.
- Desire experience with at least one infrastructure/ middleware technologies & ability
- Capability or Desire to learn Windows Server/Red hat, etc., databases (MS SQL, Oracle, etc.), middleware (Apache, JBoss, etc.), network, email (Exchange, O365, Security, etc.)
- Providing support to other support team related to monitoring and major incident management process.
- Collaboration between other support teams for event management and major incident management
- Ensure accurate event to incident identifications.
- Accountability during the allocated roster on a 24x7 roster arrangement
- Ability to analyze events which contributes to an incident.
- Make events to incident correlations to a high degree of certainty.
- Ability to work in a team setting including ability to work with remote colleagues.
- Desire to learn necessary skills in the domain to improve effectiveness and efficiency.
- Excellent written and verbal communication skills in English
About Wiley:
Enabling Discovery, Powering Education, Shaping Workforces.
We clear the way for seekers of knowledge: illuminating the path forward for research and education, tearing down barriers to society’s advancement, and giving seekers the help they need to turn their steps into strides.
Wiley may have been founded over two centuries ago, but our secret to success remains the same: our people. We are willing to challenge the status quo, move the needle, and be innovative. Wiley’s headquarters are located in Hoboken, New Jersey, with operations across the globe in more than 40 countries.
Please attach your CV in order to be considered for this role.
Apply now : https://bit.ly/3pd2M6J
