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Applications are open for all candidates to fill the Customer Support Executive Job Opening at Third Space Global
Customer Support Executive - Third Space Global
Primary Responsibilities
- Have an understanding of the different segments of callers that you will be providing customer support.
- Refer and work with guidelines set out when answering calls, queries and handling complaints, etc.
- Constantly stay updated on instructions and guidelines to perform the functions of the job.
- Adhere to follow through procedural instructions when troubleshooting problems.
- Provide friendly support for callers and ensure a pleasant experience during their call,
- Assist with clear guidelines and explanations.
- Raise unresolved issues, tickets that may need further for next level investigation.
- Responsible to update relevant trackers, records of daily calls, tasks etc
- Responsible to carry out the scheduling of sessions, other departmental related project work, etc.
- Will be assigned to carry out follow up, reminders, provide feedback, etc. calls on a frequent basis.
Requirements:
- Excellent computer skills with proficiency in Windows and Mac OS, proficiency in MS office and proven
- experience in working on different platforms and software.
- inimum 1 year of working experience in a similar capacity.
- Strong communication and English language both written and spoken.
- Educational qualifications A/L, relevant higher diploma in computers will be an added advantage
- Be able to work on flexible working hours (late shifts and weekends on a roster basis)
- Strong phone contact handling skills and active listening.
- Be customer-oriented and possess the ability to adapt/respond to different types of customers.
- Ability to work under pressure with minimum supervision and be flexible
- Should possess problem-solving skills and must pay attention to detail
Send your CVs to recruiter@thirdspaceglobal.com mentioning the job title as the subject on or before 4th February 2020
