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Customer Solution Representative
HSBC Bank
Colombo

Location: 
Contract Type: 

(We wish to restate  that all CV's for this employment opportunity can only be routed via the HSBC Bank website. Please don't apply this job through Careerfirst.lk web site.)

Applications are invited for all candidates to fill the Customer Solution Representative Job Opening at HSBC Bank

Customer Solution Representative
Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking individuals to join our Underwriting Services team in the role of Customer Solution Representative on a fixed term contract for a period of six (6) months.

In this role, you will:

  • Asses limit enhancements, upgrade/downgrade requests from retail, corporate customers and staff within regional and local credit guidelines
  • Asses personal loans, secured and unsecured overdraft facilities for personal customers within credit guidelines
  • Conduct income verification, load approved limits on systems and generate customer letters
  • Re-evaluate declined requests based on approval given by Underwriting Services Managers for reconsideration requests by attending to supplementary documents and re-instating facilities
  • Support to achieve the stipulated service level agreement and maintain high standard quality

To be successful in this role, you should meet the following requirements:

  • Ability to manage internal and external stakeholders
  • Successful completion of GCE O/L Examinations, applicants with pending GCE A/L Examinations results may apply
  • Microsoft Excel/Word knowledge will be an added advantage
  • Good verbal and written communication skills
  • Be flexible and manage business priorities in a dynamic working environment
  • Ability to shoulder additional responsibilities and meet strict deadlines
  • Positive ‘can do’ attitude and an ability to take ownership of tasks through to completion

To apply for this role, please send your full CV to career@hsbc.com.lk with the subject “Customer Solution Representative - Underwriting Services”.

Shortlisted applicants will be invited for an interview within two weeks from the closing date of this advert. Interviews will be conducted online.

Closing Date : 30/10/2020

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