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Applications are invited for all candidates to fill the Customer Service Executive Job Opening at Swyft
Summary
We’re looking for a self-motivated, dynamic thinker with a data-driven mindset, who can thrive in a rapidly changing environment. A team player who can work across sales & client servicing whilst championing all aspects of customer acquisition, activation, engagement & virality.
Key Responsibilities
- Identify, track & nurture inbound (online/offline) leads on all channels to convert & win business
- Engage with existing accounts to ensure customer satisfaction, build relationships & grow accounts
- Use CRM as main tracking tool & ensure all notes, tasks, updates, deadlines, etc. are tracked
- Coordinate and support sales team to close ongoing leads and opportunities
- Develop and track quotes and proposals for prospects
- Develop high quality sales collateral & independently or collaboratively
- Liaise with Marketing to provide input & feedback on marketing strategy
Minimum Qualifications
- Bachelors and/or Masters degree in a technical discipline or other quantitative field.
- Resourcefulness. We don't have all the answers, but you'll need to find them.
- Great comms. Prompt response & action when needed. People rarely need to follow up with you.
- Startup personality: smart, ethical, friendly, cross-functional, hardworking & proactive.
- Proven analytical skills to understand metrics & build insights from data.
- Willingness & desire to learn & adopt new skills in order to craft & deliver the best solutions
- Ability to make & communicate decisions when there isn't a predefined course of action.
- Strong organizational skills. Ability to manage & prioritize multiple initiatives & deadlines
Closing Date : 30/09/2020
