We build digital platforms for major players in the media & entertainment and the aerospace industry. In media, we serve well-known broadcasters and telecom companies with global OTT platforms, allowing them to provide huge libraries of on-demand and live TV content to millions of households.
Big media corporations like BBC, Sky, ZEEL, Starz, or Etisalat rely on our products. In aerospace, we are positioned as a highly trusted software vendor implementing tailored IFEC (In-Flight Entertainment and Connectivity) solutions for major players in the industry and supporting them to drive innovation and grow their business.
As a Customer Service Agent, you will be a part of our 24x7 team. You will be the Axinom first point of contact with our international customers and working with highly talented and motivated professionals.
For the right person there are many different career paths in Axinom.
We are currently looking for talented Customer Service Agents to our office in Colombo, Sri Lanka. You believe you have got what it takes?
Job Description:
Acquire depth knowledge about Axinom products, platforms and solutions
Engage with customers by answering incoming chat requests and calls
Provide guidance about Axinom products or service requests
Work very closely with other departments to provide the best customer service
Work in 24x7 environment
Skill Requirements:
Fluent in English (verbal & written)
IT knowledge and computer skills are must
You enjoy the contact with customers and work reliably, independently and highly customer-orientated
You have an excellent and comprehensive verbal expression
You like working in an international team and appreciate exchanging ideas and knowledge with colleagues
Professional qualifications like SLIM/CIM and in IT are must
Previous experience in Media or Aviation industry will be an added qualification
Good presentation skills, customer communication skills are definite advantage
What we offer:
An attractive monthly basic salary and a shift allowance
Paid trainings & professional development
Employee benefits for transportation
Team events
A dynamic & international team
A friendly and pleasant working atmosphere in our open space office
... and much more
Beneficial Skills:
You are practiced in using Instant Messaging (Skype, WhatsApp, Slack) and MS-Office programs (Outlook, Word or Excel)
Be are proactive, disciplined and positive self-starter and team player with passion to continue to imporve
Prior experience in software product promotion/pre-sales/demonstrations
If interested in working in Colombo, Sri Lanka send you application to jobs.LK@axinom.com
Seniority Level
Entry level
Industry
Information Technology & Services
Employment Type
Full-time
Job Functions
Information Technology Customer Service
Closing Date : 30th of Sep 2019
